Guest Service Associate

Guest Service Associate (GSA) – Restaurant & Executive Bar

Department: Food & Beverage Service
Reporting To: Restaurant Manager / Bar Manager / F&B Supervisor

Job Purpose

To deliver high-quality food and beverage service to guests in the restaurant and executive bar while ensuring exceptional guest satisfaction, adherence to service standards, and maintaining a pleasant dining and bar experience in line with a 4-star property’s brand standards.

Key ResponsibilitiesService & Guest Handling

• Welcome and seat guests courteously, ensuring a warm and professional first impression
• Take food and beverage orders accurately and serve them promptly
• Provide menu knowledge, including ingredients, preparation methods, and beverage pairings
• Upsell menu items, premium beverages, and promotions where appropriate
• Handle guest requests, feedback, and complaints efficiently and politely

Restaurant & Bar Operations

• Ensure proper table setup, cleanliness, and presentation as per service standards
• Maintain cleanliness and hygiene of service areas, dining tables, bar counters, and equipment
• Assist bartenders in preparing service areas and replenishing bar stock
• Follow standard operating procedures for service sequence and billing
• Coordinate with kitchen and bar teams to ensure timely service

Hygiene, Safety & Comliance

• Follow food safety, hygiene, and sanitation standards (FSSAI / HACCP guidelines)
• Ensure responsible alcohol service in accordance with hotel policies and local laws
• Adhere to grooming, uniform, and personal hygiene standards

Teamwork & Reporting

• Work collaboratively with colleagues to ensure smooth service operations
• Assist in opening and closing duties of restaurant and executive bar
• Report equipment issues, stock shortages, or guest concerns to supervisors

Desired Skills & Competencies

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Basic knowledge of food, beverages, wines, and spirits
• Ability to work under pressure and during peak hours
• Team player with a positive attitude

Qualifications & Experience

• Minimum qualification: Higher Secondary / Diploma in Hotel Management preferred
• 1–2 years of experience in a restaurant or bar in a star hotel (freshers may be considered)

INTERESTED CANDIDATES CAN SEND YOUR RESUME TO:[email protected]

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person