Guest Experience Manager

Company Description

Timeless Travels is the parent company of The Greendoor Villa, located in India. We specialize in creating unforgettable stays across our curated portfolio of luxury villas in Goa. With a focus on personalized service and hospitality excellence, we’re building a brand that goes beyond rentals – delivering memorable experiences that guests cherish.

Role Overview:

We are looking for a proactive and detail-oriented Guest Experience Manager

Key Responsibilities:

• Manage end-to-end guest experience post bookings - check-ins, stay and check-outs.
• Anticipate guest needs and resolve issues promptly with empathy and efficiency.
• Coordinate with caretakers, housekeeping, and vendors to ensure smooth villa operations.
• Gather guest feedback and drive continuous improvements in service quality.
• Maintain guest records, communication logs, and performance reports.
• Train and guide on-ground staff in hospitality standards.

What We’re Looking For:

• Experience in guest relations, hospitality, or customer service (villa/hotel/airbnb experience preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and remain calm under pressure.
• A passion for hospitality and creating memorable guest experiences.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunity to grow in a fast-scaling luxury vacation rental company.
• Work in one of India’s most vibrant travel destinations – Goa!
• A dynamic, collaborative, and guest-focused work culture.