Company Description Timeless Travels, the parent company of The Greendoor Villa in India, is committed to raising the standard of bed-and-breakfast services across the country. Our focus is on allowing travelers to create lasting memories with their loved ones, while we handle the details. With meticulous attention to detail, we ensure that guests experience the comfort and joy of home-like hospitality. Role Description This is a full-time hybrid role for a Guest Experience Manager (GEM) at Timeless Travels in Panaji, with some work-from-home flexibility. The GEM will be responsible for overseeing guest experiences, ensuring customer satisfaction, managing communications, providing top-notch customer service, and training staff. The role involves ensuring that each guest's stay is memorable and up to the highest standards of hospitality. Qualifications Strong Customer Satisfaction and Guest Experience skills Excellent Communication and Customer Service skills Experience in Training staff Proven ability to manage guest services and enhance the overall guest experience Excellent problem-solving and conflict-resolution skills Ability to work independently and in a team-oriented environment Bachelor's degree in Hospitality, Tourism, Management, or related field preferred Experience in hospitality or related field is a plus Fluent in English and should be able to use laptop and basic excel Salary: Upto INR 3.00 LPA (depending upon the candidate and years of experience)
Company Description Timeless Travels is the parent company of The Greendoor Villa, located in India. We specialize in creating unforgettable stays across our curated portfolio of luxury villas in Goa. With a focus on personalized service and hospitality excellence, we’re building a brand that goes beyond rentals – delivering memorable experiences that guests cherish. Role Overview: We are looking for a proactive and detail-oriented Guest Experience Manager to lead our guest relations and ensure seamless stays from booking to check-out. You will be the primary point of contact for guests, coordinate with caretaking staff, and uphold the highest standards of service. Key Responsibilities: Manage end-to-end guest experience post bookings - check-ins, stay and check-outs. Anticipate guest needs and resolve issues promptly with empathy and efficiency. Coordinate with caretakers, housekeeping, and vendors to ensure smooth villa operations. Gather guest feedback and drive continuous improvements in service quality. Maintain guest records, communication logs, and performance reports. Train and guide on-ground staff in hospitality standards. What We’re Looking For: Experience in guest relations, hospitality, or customer service (villa/hotel/airbnb experience preferred). Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and remain calm under pressure. A passion for hospitality and creating memorable guest experiences. What We Offer: Competitive salary with performance-based incentives. Opportunity to grow in a fast-scaling luxury vacation rental company. Work in one of India’s most vibrant travel destinations – Goa! A dynamic, collaborative, and guest-focused work culture.
Company Description Timeless Travels and Hospitality Pvt. Ltd., the parent company of The Greendoor Villa located in India, is committed to redefining the short term vacation rental services across the country. Our mission is to provide guests with a seamless hospitality experience, creating an environment where travelers can focus on making lasting memories with their loved ones. We deliver home-like comfort and exceptional service by managing every detail with care. Our approach is rooted in ensuring guest satisfaction and promoting a sense of warmth and joy. Role Description This is a full-time hybrid role for a Telesales Executive, based in Goa with flexibility for partial remote work. Handle inbound inquiries across phone, WhatsApp, website, OTA leads & social media and convert them into confirmed bookings. Conduct outbound follow-ups on warm leads, abandoned inquiries, and repeat customers to maximize conversion. Present villa options clearly & persuasively , highlighting features, experiences and benefits tailored to guest requirements. Upsell & cross-sell premium add-ons such as airport transfers, curated experiences, early check-in / late check-out, decor setups, and villa upgrades. Coordinate with Guest Experience Managers, Operations & Accounts to ensure seamless booking process and guest handover. Achieve monthly sales targets for conversions, revenue, upsell & enquiry response performance. Manage reservation calendar accuracy availability check, blocking dates, payment tracking, and invoice confirmation. Record all conversations and bookings in CRM / reservation tracker including source, requirement, special requests & follow-up status. Respond promptly within defined SLAs (e.g., < 5 mins WhatsApp / < 1 hour email / immediate call pickup). Resolve concerns, objections & pricing queries professionally and confidently. Monitor competitor pricing & OTA trends and share weekly insights to management. Qualifications Strong Communication and Customer Service skills Experience in Customer Support and resolving inquiries effectively Proficiency in Lead Generation and Sales with a focus on achieving targets Ability to successfully build and maintain relationships with clients Excellent organizational and time management abilities Familiarity with the hospitality or travel industry is a plus Proficient in English and local languages, with good telephone etiquette Proficiency in MS office is a plus