Guest Experience Manager (GEM)

Company Description

Timeless Travels, the parent company of The Greendoor Villa in India, is committed to raising the standard of bed-and-breakfast services across the country. Our focus is on allowing travelers to create lasting memories with their loved ones, while we handle the details. With meticulous attention to detail, we ensure that guests experience the comfort and joy of home-like hospitality.

Role Description

This is a full-time hybrid role for a Guest Experience Manager (GEM) at Timeless Travels in Panaji, with some work-from-home flexibility. The GEM will be responsible for overseeing guest experiences, ensuring customer satisfaction, managing communications, providing top-notch customer service, and training staff. The role involves ensuring that each guest's stay is memorable and up to the highest standards of hospitality.

Qualifications

• Strong Customer Satisfaction and Guest Experience skills
• Excellent Communication and Customer Service skills
• Experience in Training staff
• Proven ability to manage guest services and enhance the overall guest experience
• Excellent problem-solving and conflict-resolution skills
• Ability to work independently and in a team-oriented environment
• Bachelor's degree in Hospitality, Tourism, Management, or related field preferred
• Experience in hospitality or related field is a plus
• Fluent in English and should be able to use laptop and basic excel

Salary: Upto INR 3.00 LPA (depending upon the candidate and years of experience)