Group Manager

Greetings from WNS!

Group Manager - Operations

Job Title:

Company Overview:

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company, offering a unique blend of deep industry knowledge with advanced technology and analytics expertise. We provide innovative, digital-led transformational solutions to clients across multiple industries including Travel, Insurance, Banking, Financial Services, Manufacturing, Retail, and more. With over 44,000 employees globally, WNS helps businesses re-imagine their digital future with operational excellence.

Job Description

Group Manager will closely be working with the management team at a leadership level. Roles & Responsibilities: Client Engagement:• To assist and provide support to Line Manager on ad-hoc projects

• Ensure that all transactions are executed with proper approvals wherever required

• Provide effective support to department head in managing Business and Client requirements.

• Provide support for the regular review and update of Operating Procedures in the team, ensuring changes to processes are updated and documented.•

Support the team in all audit engagements, risk reviews and process review as and when required People Development:• Conduct Monthly huddles

• Quarterly 1-1’s to be performed

• Monthly team meeting to be performedTeam/Process Management:

• Ensure NCNS are controlled and proper feedback shared to employees

• Manage queues properly and avoid adhoc request

• Keep the OT hours at minimal level

• MIS reports are sent on time

• Review process update tracker and ensure team are aware of the updates.Efficiency Management:

• Ensure set productivity targets met by team members on daily basis.

• All the staff in your team to be cross trained atleast 2 products and they deliver atleast 5% of the daily productivity in their cross trained products.Knowledge:

• Ensure team is attending all the training session as per requirement of WNS and Client

• Ensure team is completing the web based training before the deadline.Quality:

• Ensure Minimal operational errors and nil operational/financial loss errors

• All errors/nearmisses are reported ontime to management without delay

• Root cause analysis performed for errors and corrective action implelented. Maintain document for the same.