Group Insurance Manager

Role Purpose:

The Group Insurance Manager will be responsible for overseeing all insurance operations across the dealership, including new business, renewals, claims, compliance, and team performance. The role focuses on maximizing insurance penetration, enhancing customer satisfaction, and ensuring profitability in line with OEM and IRDAI standards.

Key Responsibilities

1. Business Development & Revenue Growth

• Drive insurance business for new vehicle sales, renewals, and third-party customers.
• Achieve monthly and annual insurance sales targets across all dealership outlets.
• Develop strategies to increase insurance penetration ratio and profitability.
• Build strong relationships with insurance companies, surveyors, and finance partners.

2. Customer Relationship & Service

• Ensure seamless customer experience in insurance policy issuance, endorsements, and claims.
• Handle escalated insurance-related complaints and provide effective resolutions.
• Conduct awareness programs for customers on benefits of genuine insurance.

3. Team Management & Training

• Lead, train, and monitor Insurance Executives across all branches.
• Set targets, review performance, and ensure high productivity levels.
• Build an efficient insurance team focused on sales and service excellence.

4. Operations & Compliance

• Ensure adherence to IRDAI regulations, OEM guidelines, and dealership policies.
• Monitor timely issuance of policies, documentation accuracy, and claim settlements.
• Maintain proper MIS reports on sales, renewals, and claims for management review.

5. Market Analysis & Coordination

• Track competitor insurance offers and suggest competitive strategies.
• Liaise with OEM and insurance partners for schemes, audits, and compliance requirements.

Requirements

• Graduate / MBA preferred, with 6–10 years of experience in insurance sales (at least 3+ years in automobile dealership insurance).
• Strong knowledge of motor insurance, renewals, endorsements, and claims handling.
• Proven track record in achieving sales and renewal targets.
• Excellent communication, negotiation, and customer-handling skills.
• Leadership and team management ability across multiple locations.
• Familiarity with IRDAI regulations and compliance requirements.