Gold Loan Officer

Company Description

ESAF Small Finance Bank aims to redefine the banking experience by focusing on underbanked areas while providing inclusive services for customers everywhere. Recognized as a Great Place to Work, ESAF began as an NGO in 1992, dedicated to the holistic development of marginalized communities through programs for livelihoods, medical care, education, and disaster management. Transitioning into a financial institution in 2008, the bank received its small finance bank license from the Reserve Bank of India in 2015 and began operations in 2017. ESAF offers a blend of traditional and modern banking services, including internet banking, mobile banking, and exclusive features like doorstep delivery and free video call facilities at branches.

Role Description

We are seeking a Gold Loan Officer for a full-time, on-site position located in Bhubaneswar. The role involves supporting customers with gold loan services, assessing the value of gold articles, verifying documentation, and ensuring compliance with company policies and regulatory guidelines. Additional responsibilities include maintaining customer records, achieving loan disbursement targets, and providing exceptional customer service to ensure customer satisfaction. The Gold Loan Officer will also be responsible for identifying new opportunities to grow the customer base and promoting the bank’s financial products.

Qualifications

• Knowledge of financial products and processes, including loan evaluation and disbursement.
• Strong communication, customer relationship management, and interpersonal skills.
• Attention to detail, accuracy in valuation of gold articles, and regulatory compliance.
• Experience in sales, marketing, and promoting financial products is preferred.
• Proficiency in computer operations and familiarity with banking software.
• Previous experience in gold loan operations and a degree in finance, banking, or related field is beneficial.
• Ability to work in a target-driven environment and collaborate with a team effectively.