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GN - SONG - Service - Genesys - Analyst

GN - SONG - Service - Genesys - Analyst

Accenture

3 - 5 years

5 - 10 Lacs

Pune

Posted:4 days ago| Platform:

Apply

Skills Required

genesys cyber security ssas genesys framework cloud computing digital marketing ivr pbx presentation skills avaya cms verint avaya pbx technical support voice gateways nim incident management voip ip telephony cti avaya sip wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Job Title -
GN - SONG - Service - Genesys - Analyst
Management Level:
11-Analyst
Location:
Bengaluru, BDC7A
Must-have skills:Genesys Framework

Good to have skills:Knowledge of emerging technologies, cloud computing, and cybersecurity best practices.
Job

Summary:
This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.
Roles & Responsibilities:
Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency.

You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms.

Professional & Technical

Skills:

- Relevant experience in the required domain.- Strong analytical, problem-solving, and communication skills.- Ability to work in a fast-paced, dynamic environment.
Additional Information:
- Opportunity to work on innovative projects.- Career growth and leadership exposure.About Our Company | Accenture
QualificationExperience:
3 to 5 Years

Educational Qualification:
BE Btech

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GN - SONG - Service - Genesys - Analyst