810 Ssas Jobs

As a Business Intelligence Specialist at Adobe, you will have the opportunity to work closely with Business analysts to understand design specifications and translate requirements into technical models, dashboards, reports, and applications. Your role will involve collaborating with business users to cater to their ad-hoc requests and deliver scalable solutions on MSBI platforms. You will be responsible for system integration of data sources, creating technical documents, and ensuring data and code quality through standard methodologies and processes. To succeed in this role, you should have at least 3 years of experience in SSIS, SSAS, Data Warehousing, Data Analysis, and Business Intelligence. You should also possess advanced proficiency in Data Warehousing tools and technologies, including databases, SSIS, and SSAS, along with in-depth understanding of Data Warehousing principles and Dimensional Modeling techniques. Hands-on experience in ETL processes, database optimization, and query tuning is essential. Familiarity with cloud platforms such as Azure and AWS, as well as Python or PySpark and Databricks, would be beneficial. Experience in creating interactive dashboards using Power BI is an added advantage. In addition to technical skills, strong problem-solving and analytical abilities, quick learning capabilities, and excellent communication and presentation skills are important for this role. A Bachelor's degree in Computer Science, Information Technology, or an equivalent technical discipline is required. At Adobe, we value a free and open marketplace for all employees and provide internal growth opportunities for your career development. We encourage creativity, curiosity, and continuous learning as part of your career journey. To prepare for internal opportunities, update your Resume/CV and Workday profile, explore the Internal Mobility page on Inside Adobe, and check out tips to help you prep for interviews. The Talent Team will reach out to you within 2 weeks of applying for a role via Workday, and if you move forward in the interview process, inform your manager for support in your career growth. Join Adobe to work in an exceptional environment with colleagues committed to helping each other grow through ongoing feedback. If you are looking to make an impact and grow your career, Adobe is the place for you. Discover more about employee experiences on the Adobe Life blog and explore the meaningful benefits we offer. For any accommodation needs during the application process, please contact accommodations@adobe.com.,

You will be working in Pune, following a Monday to Thursday schedule in the office with the flexibility of working from home on Fridays during early US shifts. Our client is a U.S. based group of credit and finance companies specializing in lending to niche industries such as hospitality, construction, and Commercial Real Estate (CRE). We focus on providing quick, adaptable, and dependable financing to small business owners and real estate developers across the USA. As a Senior SQL & Reporting Automation Specialist, you will play a crucial role in developing, deploying, and maintaining SQL databases. You will design and automate reports using SSRS and SSAS, collaborating with various departments to meet data and reporting requirements. Your responsibilities will include writing complex SQL queries, optimizing database performance, ensuring data accuracy, and creating comprehensive reports for stakeholders. To excel in this role, you should have extensive experience in SQL database development, optimization, and maintenance. Proficiency in SSRS (SQL Server Reporting Services) and SSAS (SQL Server Analysis Services) is essential. You must possess strong skills in database performance tuning, query optimization, and the ability to design and automate reports to fulfill business needs. Experience with data analysis and business intelligence tools is a plus. Effective written and verbal communication skills are crucial, along with the ability to collaborate effectively across departments. If you have a Bachelor's degree in Computer Science, Information Technology, or a related field, along with 10+ years of relevant experience in SQL database development and reporting automation, we are looking for an immediate joiner who can contribute to our dynamic team.,

You will be working as a Business Intelligence Engineer with insightsoftware, a global provider of comprehensive solutions for the Office of the CFO. Your primary responsibility will involve analyzing business requirements to model, design, deploy, and maintain data warehouse implementations for various customers across different verticals. Your work timings will be based on the EST Time Zone (9AM-6PM) and you will be located in Hyderabad. Reporting to the Professional Services Manager, you will collaborate with a team to engage with business stakeholders, customers, end users, and team members to develop analytics and reporting applications encompassing dashboards, scorecards, and performance analytics. Your tasks will include translating business requirements into data models, assisting in estimation and implementation planning, designing and deploying data warehouses, ETL processes using SQL Server Integration Services, cubes for multi-dimensional analysis, and gathering requirements from customers to scope projects. To qualify for this position, you should have 6 to 9 years of experience with 5+ years in SQL/TSQL, a good understanding of MDX and DAX, 3+ years of experience with dimensional models, Microsoft SQL Server Management Studio including SSIS and SSAS, designing and deploying ETL architectures and packages, proficiency in working with Azure and reporting tools, effective communication skills with customers and internal cross-functional partners, as well as strong troubleshooting and problem-solving abilities. Please note that all information will be kept confidential as per EEO guidelines. insightsoftware is unable to provide sponsorship to candidates who are not eligible to work in the country where the position is located. Background checks may be required for employment with insightsoftware, where permitted by country, state/province.,

You will be responsible for designing high-performance data models optimized for reporting purposes using Power BI and SSRS, while ensuring compliance with enterprise architecture and data governance standards. Your expertise will be crucial in all stages of project life cycles, including design, analysis, implementation, and testing. You will be required to research technical issues, analyze business requirements, evaluate design alternatives, and develop technical processes to meet these requirements. Additionally, estimating and documenting the necessary work effort for implementing new technical processes/changes will be part of your responsibilities. Collaboration with data engineers to create and manage stored procedures and views is essential. You will need to provide sustainable long-term solutions for business data concerns and offer technical support while mentoring other team members for their professional development. As a representative of DP World, you are expected to uphold positive behaviors in line with the company's principles, values, and culture, ensuring a high level of safety, and adhering to the Code of Conduct and Ethics policies. In the job context, you will be involved in developing reports and dashboards using tools like Power BI, SSRS, and Power BI Report Builder. Creating reusable and scalable data models and/or OLAP cubes, working with technologies such as Azure Data Lake, Azure SQL Database, Azure Databricks, and Azure Analysis Service, and proficiently handling advanced DAX queries/functions are part of your tasks. You will also be responsible for managing KPI metrics, optimizing SQL queries, and implementing row-level security on reports/dashboards. Moreover, your role will include maintaining Power BI Apps, Workspaces, and User access, configuring personal and enterprise Gateways on Power BI Service, creating automated workflows using Power Automate, and working in an agile environment with activities managed using Azure DevOps. Previous hands-on technical experience with programming languages like Python and R will be beneficial. For qualifications, a College/University Degree in Computer Science or Software Engineering is preferred, along with Power BI or Azure certifications like PL-300, AZ-900, AZ-204, AZ-303, AZ-304, or AZ-400. The ideal candidate should have 5 to 8 years of relevant experience and possess skills in conceptual, logical, and physical data modeling, Azure Databricks, Azure SQL database, Spark SQL, Python, R, data visualization tools like Power BI and SSRS, SSAS, and analytical problem-solving abilities.,

You have a great opportunity as a Power BI Developer in Vijayawada. With over 3 years of experience, you will be responsible for developing advanced dashboards using Power BI. Your expertise in data modeling, design standards, tools, and best practices will be crucial for creating enterprise data models. You should have excellent knowledge of Power BI Desktop, Charting Widgets, and connecting to various data sources. Your role will involve building Power BI reports by leveraging DAX functions. Knowledge of writing SQL statements using MS SQL Server is essential, and experience with ETL, SSAS, and SSIS will be a plus. Familiarity with Power BI Mobile is desired. Having experience with SQL Server or Postgres is a must for this position. Azure experience will be beneficial, and familiarity with Power BI Synapse, Snowflake, Azure Data Lake, and Databricks connectors is an added advantage. This role offers you the opportunity to work with cutting-edge technologies and make a significant impact in the field of data analytics.,

As the Head of Business Intelligence, you will be responsible for developing and implementing a comprehensive business intelligence strategy. Your duties will include overseeing the design and maintenance of data systems and dashboards, collaborating with cross-functional teams to identify data needs and opportunities, and analyzing complex datasets to provide actionable insights and recommendations. Additionally, you will lead and mentor a team of data analysts and BI professionals to ensure data accuracy, security, and compliance with regulations. It will be your responsibility to monitor industry trends and emerging technologies to enhance BI capabilities and to present findings and strategies to senior leadership and stakeholders. You will also lead and organize the BI Operations team and support workstream projects in the implementation and use of new BI software tools and systems. To excel in this role, you should have proven experience as a Head of Business Intelligence, Operations Director, or similar leadership role. A strong background in data analytics, leadership, and strategic planning is essential, with a proven ability to translate complex data into actionable insights. Excellent leadership skills are required, along with experience in leading a team of reporting and analytics professionals. Your knowledge should encompass data analytics and reporting, as well as a strong understanding of database administration, data modeling, business intelligence, SQL querying, data warehousing, and online analytical processing (OLAP). Proficiency in IT skills and industry-specific software or programs is necessary, along with commercial awareness and a thorough understanding of the competitive environment. Project management skills are essential, including knowledge of methodologies such as Agile, Lean, and Six Sigma. Time management skills and the ability to prioritize effectively and delegate when appropriate are crucial for success in this role. Proficiency in Power BI and query experience is also required. You will be expected to utilize various tools in this role, including Business Intelligence (BI) tools such as Power BI, SAP, and Tableau, as well as the Microsoft BI stack: Power Pivot, SSIS, SSRS, and SSAS. Familiarity with project management software will also be beneficial for effectively managing BI operations and projects.,

You are an experienced ETL Developer with over 5 years of expertise in data transformation, integration, and visualization. Your role will involve designing, implementing, and maintaining ETL processes using SQL Server Integration Services (SSIS) for efficient data extraction, transformation, and loading. You will be responsible for developing data transformation and integration solutions, ensuring data consistency and accuracy across systems. Performing data cleansing, validation, and enrichment to ensure high-quality data for reporting and analysis will also be part of your responsibilities. Analyzing large datasets to uncover trends, patterns, and insights, as well as performing data mining to support decision-making processes, will be crucial. You will create and maintain visualizations to present data insights effectively to stakeholders. Developing and maintaining database objects including tables, stored procedures, triggers, and user functions within a SQL Server environment is another key aspect of your role. Your expertise in implementing end-to-end BI solutions using the MSBI stack, including SSRS (SQL Server Reporting Services) and SSAS (SQL Server Analysis Services), will be utilized. Additionally, you will design and manage data warehouse solutions, optimize T-SQL query performance, and create and manage reusable SSIS components for streamlined ETL processes. Contributing to physical and logical database design, data mapping, and table normalization will also be part of your responsibilities. Your role will require you to identify dimensions, facts, measures, and hierarchies for data migration to SQL Server databases. Utilizing DMVs, SQL Profiler, and Extended Events for database performance optimization, debugging, and tuning will be essential. Working with Microsoft Azure cloud services including Azure Blob Storage, Azure SQL Server, and Azure Data Factory is also a part of this role. You will use GIT (Azure DevOps) for version control and collaboration, and participate in Agile/SCRUM methodologies for project management and development. Minimum qualifications include a minimum of 5 years of experience in ETL development and data warehousing, advanced proficiency in T-SQL, SSIS, and SQL Server database management, experience with MSBI stack including SSRS and SSAS, knowledge of data warehousing methodologies and concepts, skills in optimizing T-SQL queries and database performance, experience with Microsoft Azure cloud services, familiarity with Agile/SCRUM project management methodologies, and proficiency in GIT version control and Azure DevOps. Preferred qualifications include a Bachelor's degree in Computer Science, Information Systems, or a related field, certifications in Microsoft SQL Server or Azure Data Technologies, and experience with additional BI tools and data visualization platforms.,

{"company":" Fueling Brains is a growing, vibrant organization poised to change the narrative of Education. We are looking for individuals who are passionate about transforming the world of education through a holistic, whole-brain approach to the development of young children. Children impacted by our program will grow into well-rounded, well-regulated, and joyful adults who serve their community and shape the future. We bring together the best of educational science, technology, and childcare expertise to unveil the childs infinite potential. ","role":" Location : Remote or Chennai, India Duration : 2 Months Engagement : Contract We are looking for a skilled Architect with strong experience in Adobe InDesign to join our team for a short-term project. This role requires someone who can bring both architectural expertise and visual structuring skills to the table. Key Responsibilities Apply architectural knowledge to support ongoing design-related tasks. Work hands-on with Adobe InDesign to format, structure, and lay out content with clarity and consistency. Collaborate with the internal team to ensure design outputs meet technical and visual standards. Handle iterative edits and version control for high-precision deliverables. Required Skills Degree in Architecture or related field. Proven hands-on experience with Adobe InDesign . Minimum of 4-6 years experience. Strong attention to layout, visual hierarchy, and design consistency. Ability to work independently and meet project deadlines. Prior experience handling architectural content, reports, or visual documentation is a plus. What s in it for you Short-term impactful project with a collaborative team. Flexibility to work remotely or from Chennai. Opportunity to contribute your architectural and design skills to a dynamic initiative. Fueling Brains is an equal-opportunity workplace, and we are committed to building and fostering an environment where our employees feel included, valued, and heard. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We thank all those applicants who have applied; however, only those selected for an interview will be contacted. "},"

Looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Business Intelligence in Bangalore. The ideal candidate will have a strong background in business intelligence and analytics, with excellent problem-solving skills. Roles and Responsibility Develop and implement business intelligence strategies to drive growth and improvement. Analyze complex data sets to identify trends and opportunities for process improvements. Design and maintain databases and data systems to support business intelligence initiatives. Collaborate with cross-functional teams to integrate business intelligence solutions into existing processes. Provide actionable insights and recommendations to senior management. Stay up-to-date with industry trends and emerging technologies in business intelligence. Job Requirements Strong understanding of business intelligence principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills. Experience with data analysis and visualization tools. Strong knowledge of database design and development. Ability to lead and manage high-performing teams. IndustryCRM/ IT Enabled Services/BPO. Company nameOmega Healthcare Management Services Pvt. Ltd.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Your role Responsible for conducting and successfully completing the training delivery of program(s) assigned, by applying various training methods / innovation / gamification to accommodate diverse learning styles and preferences Responsible for creation / curation of new programs/ courses/ assessment/artifacts and deliver training, on need basis Collaborate closely with stakeholders from different teams (L&D, CFMG, BU, Vendor) to ensure seamless execution of training programs, with quality outcome Assess training effectiveness, analyse feedback, refine/revamp training materials to align with curriculum signed off by BU SMEs to maximize the learning outcomes and improve learner experience Upskill/upgrade on new & relevant skills aligned to the organization need, get certifications, to further enhance the expertise, stay competitive and grow professionally, while keeping abreast of the skills, fostering culture of continuous learning and development Skills: Oracle SQL/ MS SQL Server DWH & ETL Concepts UNIX Python/Java Big Data Technologies ETL Tool - Informatica Powercenter Reporting Tool Tableau/Power BI Your profile Strategize, implement, and maintain program initiatives that adhere to organizational objectives Training Delivery for I&D Skills Develop program assessment protocols for evaluation and improvement Ensure overall program goal & objectives effectively Work closely with cross-functional teams Apply change, risk and resource management Analyse, evaluate, and overcome program risks, and produce program reports for management and stakeholders Ensuring effective quality outcome and the overall integrity of the program Proactively monitoring progress, resolving issues and initiating appropriate corrective action Project management What you"ll love about working here Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you canbring your original self to work. Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internalsports events, yoga challenges, or marathons. At Capgemini, you can work oncutting-edge projectsin tech and engineering with industry leaders or createsolutionsto overcome societal and environmental challenges.

Azure Data Engineer JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Pune, India India Enterprise IT - 22756 about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. What you'll do: Create and maintain optimal data pipeline architecture. Identify, design, and implement internal process improvements, automating manual processes, optimizing data delivery, re-designing infrastructure for scalability. Design, develop and deploy high volume ETL pipelines to manage complex and near-real time data collection. Develop and optimize SQL queries and stored procedures to meet business requirements. Design, implement, and maintain REST APIs for data interaction between systems. Ensure performance, security, and availability of databases. Handle common database procedures such as upgrade, backup, recovery, migration, etc. Collaborate with other team members and stakeholders. Prepare documentations and specifications. What you'll bring: Bachelors degree in computer science, Information Technology, or related field 1+ years of experience SQL, TSQL, Azure Data Factory or Synapse or relevant ETL technology. Prepare documentations and specifications. Strong analytical skills (impact/risk analysis, root cause analysis, etc.) Proven ability to work in a team environment, creating partnerships across multiple levels. Demonstrated drive for results, with appropriate attention to detail and commitment. Hands-on experience with Azure SQL Database Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At

What is IBOR Services - responsible for? The team is responsible for a variety of investment accounting functions such as recording cash-related transactions in the SimCorp Dimension application, reconciling cash and security positions to various custodian records, and ensuring the portfolios are in good order for Portfolio Managers. What is the Senior Analyst - IBOR in the IBOR responsible for? The Senior Analyst is responsible for reviewing all IBOR Services Operations through process and data analysis in order to ensure that appropriate internal controls are in place. This may include reconciling, analysis, and/or reporting. To resolve non-routine problems in a timely manner in order to minimize financial and operational risk exposure. To support the IBOR Services teams initiatives, providing leadership and expertise in all key functions related to IBOR Services. May assist with the planning and administration of the daily work assigned to staff in order to ensure it is completed in accordance with departmental guidelines. What are the ongoing responsibilities of the Senior Analyst - IBOR? Core Responsibilities: Ensure timely completion of reconciliations, daily/periodic processes within a specified line group. Review and provide signoffs for accounting transactions which breaches specified thresholds. Support analysts in the resolution of cash and/or security breaks in a timely manner through use of effective communication skills. Monitor daily and monthly reporting requirements to ensure department deliverables are met. PrepareReview applicable reporting to internal and external entities. Propose procedure revisions as weaknesses and inefficiencies are identified. Assist supervisor in staff and workflow planning to ensure proper coverage of daily work within a specified line group. Provide training/cross training to new/existing team members Actively play a key role in project and process implementation, i.e., requirements gathering, gap analysis, roll out process/procedures, training, etc. Problem solving, decision-making and analytical skills: Analyze, identify, and report trends in a timely manner. Recommend ways to minimize the reoccurrence of any exceptions noted. Guide team in resolving non-routine problems and escalate to the supervisor and/or manager. Ensure timely resolution of these issues considering impact to other areas and sites. Liaise with internal and external teams to resolve issues and discrepancies Test and recommend process or product changes to maximize system efficiencies or enhancements and ensure that appropriate internal controls are in place. Other Responsibilities: Assist in compilation of management reporting such as performance metrics and ad hoc reporting. Complete tracking of assigned goals for performance management. Offer suggestions for improvement to department workflows. Attend, participate in and provide feedback for department meetings Work on special projects as assigned Assist with maintaining up-to-date department procedures. What ideal qualifications, skills & experience would help someone to be successful? Bachelor's Degree or equivalent experience in Business, Accounting or Finance preferred 3-5 years of accounting experience in the financial services industry Basic knowledge of mutual fund industry regulations and accounting standards Good knowledge of MS Excel and other Microsoft Office applications Able to work independently, take initiative and demonstrate accountability Good analytical and organizational skills Good verbal and written communication skills Experience with the SimCorp Dimension Accounting System and Reconciliation Manager would be viewed favorably Proficiency in business intelligence tools (VBA, Power Apps. Alteryx) preferred. Work Shift Timings - 2:00 PM - 11:00 PM IST Experience our welcoming culture and reach your professional and personal potential!

VARITE is looking for a Full-Stack Developer with one of its clients located in Hyderabad. If you are interested in this opportunity, kindly respond ASAP with your updated resume or apply here. We will be glad to represent you to our client and help in your job search. About the client: Indian multinational technology company based in Bengaluru. It provides information technology, consulting and business process services. WHAT DO WE DO VARITE is a global IT company providing software and engineering consulting and team augmentation services to Fortune 1000 companies in USA, CANADA, and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the areas of Cloud, Data Sciences, Infrastructure Application Software, Mobility, Robotics, Banking & Financial Systems. The team is looking for a passionate senior developer/technical leader, with a strong track record, who is in search of an exciting environment and innovative technology. In this role, you will be a key member of a strong team of engineers working on some of the company's core applications. You will focus on improving the performance, scalability and reliability of software and infrastructure that support thousands of customer instances across thousands of server farms globally distributed across the world. Role: As a L2 resource of his/her team, he/she: Takes up technical tasks and support day to day BAU tasks/Incidents/RFCs. Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise. Proposes service improvements for all MSBI services supported throughout the organization. Provides technical knowledge, supports services both proactively and reactively to maintain the availability and reliability of database system infrastructure in accordance with the SLA. Works in line with policies based on LEAN-CA-CIB best practices. Actively engages during any high severity issue and drives for issue resolution. Reviews technology changes to identify potential risks. Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise. Is aware of the global IT structure so that he/she anticipates interrelationships within the organization. Engages with technical peer, Development team, Service managers, Architect and project teams on technology roadmap and projects. Facilitates transformation projects and suggests future directions for new areas of improvement and enhancements. Guarantees the production readiness. Is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role. Actively engages to understand new technologies and technology trends and reviews them with a view to incorporate them into Bank operations. Technical Skills Setup & Installation Install and test SSIS Instance. Install and test SSAS Instance. Install, configure and test SSRS Instance and Power BI. Understand on SCOM agents on BI Server. Configure Monitoring. Patch Management Applying CU, SP, HF on BI Components. Monitoring Check & Resolve errors. Backup of components: Cubes. DTSX Files (SSIS). Flexible to work in shifts/weekends/On-Call support as follows: Shift Timings Morning Shift 4.30 AM to 1.30 PM Afternoon Shift 11.30 AM to 8.30 PM Afternoon Shift 1 12.30 PM to 9.30 PM ** Evening Shift 2.30 PM to 11.30 PM Evening Shift 1 3.30 PM to 12:30 AM ** * Daylight savings Period- Nov to Mar (1 hour ahead) ** On-Call Support- To provide On-Call support services on a rotational basis 11.30 PM Night to 4.30 am on weekdays after the end of the evening shift work (Apr to Oct). 12.30 Midnight to 4.30 am on weekdays after the end of the evening shift 1 shift work (Nov to Mar). 00:00 AM to 11:59 PM on both Saturday and Sunday. Weekend Support - Mandatory to work on every 3rd Saturday of the given month. (Timings From time to end time to be mentioned) Public Holiday Support Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays. Educational Qualifications Bachelor's degree or Master's degree in Information/Computer technology preferred. Key Competencies: 5 years (Min) to 8 years (Max) of relevant experience in MSSQL/MSBI administration. The candidate should have worked in a SLA driven environment.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for Senior Level Consultants with expertise in Data Modelling, Data Integration, Data Manipulation, and analysis to join the SCT group of our GDS consulting Team. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. This role demands a highly technical, extremely hands-on Data Warehouse Modelling consultant who will work closely with our EY Partners and external clients to develop new business as well as drive other initiatives on different business needs. The ideal candidate must have a good understanding of the value of data warehouse and ETL and proven experience in delivering solutions to different lines of business and technical leadership. **Your Key Responsibilities** - A minimum of 5+ years of experience into BI/Data integration/ETL/DWH solutions in cloud and on-premises platforms such as Informatica/PC/IICS/Alteryx/Talend/Azure Data Factory (ADF)/SSIS/SSAS/SSRS and experience on any reporting tool like Power BI, Tableau, OBIEE, etc. - Performing Data Analysis and Data Manipulation as per client requirements. - Expert in Data Modelling to simplify business concepts. - Create extensive ER Diagrams to help business in decision making. - Working experience with large, heterogeneous datasets in building and optimizing data pipelines, pipeline architectures, and integrated datasets using data integration technologies. - Should be able to develop sophisticated workflows & macros (Batch, Iterative, etc.) in Alteryx with enterprise data. - Design and develop ETL workflows and datasets in Alteryx to be used by the BI Reporting tool. - Perform end-to-end Data validation to maintain accuracy of data sets. - Support client needs by developing SSIS Packages in Visual Studio (version 2012 or higher) or Azure Data Factory (Extensive hands-on experience implementing data migration and data processing using Azure Data Factory). - Support client needs by delivering Various Integrations with third-party applications. - Experience in pulling data from a variety of data source types using appropriate connection managers as per Client needs. - Develop, Customize, Deploy, maintain SSIS packages as per client business requirements. - Should have thorough knowledge in creating dynamic packages in Visual Studio with multiple concepts such as - reading multiple files, Error handling, Archiving, Configuration creation, Package Deployment, etc. - Experience working with clients throughout various parts of implementation lifecycle. - Proactive with Solution-oriented mindset, ready to learn new technologies for Client requirements. - Analysing and translating business needs into long-term solution data models. - Evaluating existing Data Warehouses or Systems. - Strong knowledge of database structure systems and data mining. **Skills And Attributes For Success** - Deliver large/medium DWH programmes, demonstrate expert core consulting skills and advanced level of ODI, Informatica, SQL, PL/SQL, Alteryx, ADF, SSIS, SSAS knowledge, and industry expertise to support delivery to clients. - Demonstrate management and an ability to lead projects or teams individually. - Experience in team management, communication, and presentation. **To qualify for the role, you must have** - 5+ years ETL experience as Lead/Architect. - Expertise in the ETL Mappings, Data Warehouse concepts. - Should be able to design a Data Warehouse and present solutions as per client needs. - Thorough knowledge in Structured Query Language (SQL) and experience working on SQL Server. Experience in SQL tuning and optimization using explain plan and SQL trace files. - Should have experience in developing SSIS Batch Jobs Deployment, Scheduling Jobs, etc. - Building Alteryx workflows for data integration, modelling, optimization, and data quality. - Knowledge of Azure components like ADF, Azure Data Lake, and Azure SQL DB. - Knowledge of data modelling and ETL design. - Design and develop complex mappings, Process Flows and ETL scripts. - In-depth experience in designing the database and data modelling. **Ideally, you'll also have** - Strong knowledge of ELT/ETL concepts, design, and coding. - Expertise in data handling to resolve any data issues as per client needs. - Experience in designing and developing DB objects such as Tables, Views, Indexes, Materialized Views and Analytical functions. - Experience of creating complex SQL queries for retrieving, manipulating, checking, and migrating complex datasets in DB. - Experience in SQL tuning and optimization using explain plan and SQL trace files. - Candidate ideally should have ideally good knowledge of ETL technologies/tools such as Alteryx, SSAS, SSRS, Azure Analysis Services, Azure Power Apps. - Good verbal and written communication in English, Strong interpersonal, analytical, and problem-solving abilities. - Experience of interacting with customers in understanding business requirement documents and translating them into ETL specifications and High- and Low-level design documents. - Candidates having additional knowledge of BI tools such as PowerBi, Tableau, etc. will be preferred. - Experience with Cloud databases and multiple ETL tools. **What We Look For** The incumbent should be able to drive ETL Infrastructure related developments. Additional knowledge of complex source system data structures preferably in Financial services (preferred) Industry and reporting related developments will be an advantage. An opportunity to be a part of market-leading, multi-disciplinary team of 10000 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY GDS consulting practices globally with leading businesses across a range of industries. **What Working At EY Offers** At EY, we're dedicated to helping our clients, from startups to Fortune 500 companies, and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: - Support, coaching, and feedback from some of the most engaging colleagues around - Opportunities to develop new skills and progress your career - The freedom and flexibility to handle your role in a way that's right for you. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

As a Data Engineer (Power BI) at Acronotics Limited, you will play a crucial role in designing and managing data pipelines that integrate Power BI, OLAP cubes, documents such as PDFs and presentations, and external data sources with Azure AI. Your primary responsibility will be to ensure that both structured and unstructured financial data is properly indexed and made accessible for semantic search and LLM application. Your key responsibilities in this full-time, on-site role based in Bengaluru will include extracting data from Power BI datasets, semantic models, and OLAP cubes. You will connect and transform data using Azure Synapse, Data Factory, and Lakehouse architecture. Additionally, you will preprocess PDFs, PPTs, and Excel files utilizing tools like Azure Form Recognizer or Python-based solutions. Your role will also involve designing data ingestion pipelines for external web sources, such as commodity prices, and collaborating with AI engineers to provide cleaned and contextual data for vector indexes. To be successful in this role, you should have a strong background in utilizing Power BI REST/XMLA APIs and expertise in OLAP systems like SSAS and SAP BW, data modeling, and ETL design. Hands-on experience with Azure Data Factory, Synapse, or Data Lake is essential, along with familiarity with JSON, DAX, and M queries. Join Acronotics Limited in revolutionizing businesses with cutting-edge robotic automation and artificial intelligence solutions. Let your expertise in data engineering contribute to the advancement of automated solutions that redefine how products are manufactured, marketed, and consumed. Discover the possibilities with Radium AI, our innovative product automating bot monitoring and support activities, on our website today.,

Javelin Communication is looking for Graphic Designer to join our dynamic team and embark on a rewarding career journey Create visual content for digital and print media Use design tools to develop engaging creatives Collaborate with marketing and content teams Ensure brand consistency across all assets

About The Role : Job TitleLead Business Analyst, AVP Location: Mumbai, India Role Description As a BA you are expected to design and deliver on critical senior management dashboards and analytics using tools such as Tableau, Power BI etc. These management packs should enable management to make timely decisions for their respective businesses and create a sound foundation for the analytics. You will need to collaborate closely with senior business managers, data engineers and stakeholders from other teams to comprehend requirements and translate them into visually pleasing dashboards and reports. You will play a crucial role in analyzing business data and generating valuable insights for other strategic ad hoc exercises. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Collaborate with business user, managers to gather requirements, and comprehend business needs to design optimal solutions. Perform ad hoc data analysis as per business needs to generate reports, visualizations, and presentations helping strategic decision making. You will be responsible for sourcing information from multiple sources, build a robust data pipeline model. To be able work on large and complex data sets to produce useful insights. Perform audit checks ensuring integrity and accuracy across all spectrums before implementing findings. Ensure timely refresh to provide most updated information in dashboards/reports. Identifying opportunities for process improvements and optimization based on data insights. Communicate project status updates and recommendations. Your skills and experience Bachelors degree in computer science, IT, Business Administration or related field Minimum of 5 years of experience in visual reporting development, including hands-on development of analytics dashboards and working with complex data sets Minimum of 3 years of Tableau, power BI or any other BI tool. Excellent Microsoft Office skills including advanced Excel skills . Comprehensive understanding of data visualization best practices Experience with data analysis, modeling, and ETL processes is advantageous. Excellent knowledge of database concepts and extensive hands-on experience working with SQL Strong analytical, quantitative, problem solving and organizational skills. Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines. Excellent communication and writing skills. How well support you

About The Role Job Title - GN - SONG - Service Nice CX One - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Contact Center Operations Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following Use cross domain functional exposure: Experience in contact center and overall customer service area, working in high-paced and complex projects and understanding industry specific Customer Service processes, operations and functional needs. Deploy thorough skills to manage stakeholder expectations: Engage in resolving issues, risks for the success of the project, possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply application design and development experience: Knowledge of implementing the orchestration platform of Contact Center Solution preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self-Service vendor organizations, or leading consulting firms. Deep dive with leading-edge expertise in implementing multichannel: Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using Contact Center Solution tools. Maximize thorough understanding of Contact Center Solution Framework: Integration with internal and external components, API integrations, understanding of Java, WebServices, Containerization (Kubernetes), deep knowledge of multiple contact center and speech recognition vendor platforms including hands-on experience with products. Bring your best skills forward to excel at the role: Experience across functional and technical Voice and Non-Voice solutions: SMS, Email, Chat, web etc. applications solutions using application development tools. Experience and knowledge of Contact Center Solution Infrastructure Components :Those around routing, reporting, recording, multi-media (SMS, email, chat) WhatsApp, outbound, callback & inbound IVR solutions, chatbot, voice Bot Knowledge of Web Integration with Orchestration applications :Use AI and Natural Language processing (NLU Engines), knowledge of cutting-edge technologies including chat and voice Bot, AI, RPA Experience in auxiliary systems: Including WFM, Recording, Virtual Hold, Quality Management will be a plus. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: B.Com

About The Role Job Title - GN - SONG - Service - CX - Value Architect - Analyst Management Level :11 - Analyst Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Value Realization Job Summary As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & ResponsibilitiesTranslate strategic objectives into high-impact use cases in the specific area of expertise. Understand clients business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices (when appropriate). Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Collaborate with other value architects, both offshore & onshore, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues. Professional & Technical Skills: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models:Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Additional InformationGood understanding of sales, service & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. About Our Company | AccentureQualification Experience :2-5 years of experience in strategy/value office & consulting roles with P&L exposure Educational Qualification :MBA from a tier 1 institute

About The Role The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst_Entity (S&C GN) Management Level:Level 9-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles and Responsibilities: Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Additional Information : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience:5-8years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

About The Role Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short -term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multiple business units and channelsDesign and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. Analyze historical run rates, efficiency assumptions, and shrinkage to model capacity needs across multiple lines of business. Ensure all product outlooks are understood and reflect expectation based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders Conduct scenario modelling analysis to assess the impact of different business strategies, operational changes, or unexpected events. Partner closely with Forecasting, Scheduling, Cross functional interfacing teams to align capacity plans with hiring timelines, training schedules, and budget constraints. Translate capacity models into actionable headcount and hiring plans, ensuring service level targets and efficiency goals are met. Build and enhance capacity planning models and tools using advanced Excel, IEX Identify and escalate capacity risks and constraints; propose mitigation strategies and drive cross-functional decision-making. Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders. 1-2 years of experience in workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys) Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Strong business acumen and ability to link workforce metrics to operational and financial outcomes. Excellent verbal and written communication skills; ability to translate complex data into actionable insights for non-technical stakeholders. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Creation of short-term planning packs to produce 30 min interval Supply vs Demand and ABR projections by product type Provide executive-level reports and presentations with clear narratives, assumptions, and recommendations. Mentor and support junior planners and analysts within the Planning team. Provide guidance to the schedulers to help them place off phone time in the best place and optimize schedules to minimize customer impact Work closely with the forecasting team to understand the demand planning and the impact on Capacity planning Create process maps, standard working instructions for the areas they are responsible for. Qualification Any Graduation