Global Voice Process Customer Support

As a Global Airline Voice Support professional, you will be responsible for providing exceptional customer service to global customers of a leading international airline. Your role will involve utilizing your strong communication skills and hands-on experience with Amadeus/GDS to ensure a seamless travel experience for customers. Key Responsibilities: - Provide support to customers through voice calls, addressing their queries and concerns regarding travel bookings. - Utilize your knowledge of Amadeus/GDS to assist customers with ticketing, reservations, and other travel-related processes. - Work in rotational shifts to cater to the needs of global customers and ensure excellent service round the clock. - Demonstrate strong problem-solving skills to handle customer issues effectively and maintain customer satisfaction. - Collaborate with team members to meet KPIs such as CSAT, AHT, Attrition, Shrinkage & Rostering, and drive overall performance. Qualifications Required: For Freshers (with training background): - Basic understanding of travel processes or GDS knowledge preferred. - Experience in international voice process or the travel industry is a plus. - Strong verbal communication skills and willingness to work in shifts. - Good problem-solving abilities and customer-handling skills. - Ability to work in rotational shifts and effectively communicate with global customers. For Experienced Candidates: - Practical experience in international voice process or the travel domain. - Minimum 2 years of Team Lead/Supervisor experience in BPO or Travel Process. - Hands-on experience managing KPIs like CSAT, AHT, Attrition, Shrinkage & Rostering. - Ability to coach teams, handle escalations, and drive performance. - Strong knowledge of airline/ticketing process with Amadeus working experience. If you are passionate about delivering exceptional customer service and are looking to advance your career in the airline industry, we invite you to share your CV and join our world-class team today.,