Global Print Service Operations Lead

Role Overview: Join Amgen's mission of serving patients by taking on the role of Global Print Service Operations Lead at Amgen's India Technology Center in Hyderabad. In this position, you will be responsible for overseeing the end-to-end delivery, governance, and optimization of print services across all Amgen locations. Your vital role will involve ensuring the availability, reliability, and performance of printing services for thousands of users worldwide, while also identifying opportunities to enhance service quality, streamline operations, and reduce costs. Key Responsibilities: - Manage financial and contractual responsibilities, including contract change records, budgeting, financial tasks such as accruals, forecasting, invoice review, and resolution of invoice issues. - Oversee global operations of the managed print service, ensuring consistent on-site delivery of print services, maintaining print infrastructure, meeting contracted service levels, and delivering commitments within cost targets. - Monitor service performance, conduct root cause analyses, and implement continuous improvement plans using data-driven insights. - Serve as the primary subject matter expert for print infrastructure, print lifecycle management, and print-related service delivery. - Lead and support print-related projects, including device rationalization, fleet refresh, and process improvement initiatives. - Act as a key point of escalation for service issues and ensure timely resolution in coordination with vendors and onsite teams. - Develop and manage client and external supplier relationships, align print operations with ITIL-based service management practices, and ensure compliance with security, data protection, and sustainability policies related to print infrastructure and services. Qualifications Required: Basic Qualifications: - Master's degree/Bachelor's degree and 8 to 13 years of experience in Computer Science, IT, or a related field. Preferred Qualifications: - Degree in Engineering, Information Systems, Computer Science, or Business Management. - Experience with managing Print Release On-prem and Cloud platforms. - Proven experience managing large-scale print services in global or multi-site enterprise environments. - Strong understanding of print hardware ecosystems, print server infrastructure, and OEM print technologies. - Proficiency in Microsoft Office tools, including Excel, PowerPoint, and collaboration platforms like Teams and SharePoint. - Strong analytical, documentation, reporting capabilities, and ability to lead cross-functional initiatives. Additional Company Details: Amgen is dedicated to improving the quality of life for people worldwide and fosters an inclusive environment of diverse, ethical, committed, and highly accomplished individuals who respect each other and live by the Amgen values. The company offers competitive benefits and comprehensive Total Rewards Plans aligned with local industry standards to support your professional and personal growth. Apply now to make a lasting impact with the Amgen team.,