Global Lead of Salesforce Platforms & Services

Global Lead of Salesforce Platforms & Services

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

Job Summary

The Global Lead of Salesforce Platforms & Services is tasked with steering the strategic direction, governance, and operational excellence of Salesforce platforms and applications for Sandoz globally. This role emphasizes enhancing platforms and applications integration and optimization to streamline organizational processes and foster digital transformation. The incumbent is responsible for overseeing teams, managing vendor relationships, and aligning platforms and applications solutions with the organization's overall objectives and industry standards. This position demands strong leadership, a forward-thinking strategy and the ability to address complex challenges while promoting growth and innovation.

Your Key Responsibilities

Your responsibilities include, but are not limited to:

• Manage

  governance

  and

  operations

  of Salesforce platforms and applications across regions and departments.

• Lead

  a team to deliver high-quality Salesforce platforms and applications

  services

  and

  support

  .

• Oversee

  the

  integration

  and

  optimization

  of Salesforce platforms and applications to enhance business processes and operational efficiency.
• Maintain strong

  vendor relationships

  to ensure the delivery of high-quality solutions and services.
• Comply with

  regulations

  and standards, and best practices.
• Drive

  continuous improvement

  and

  innovation

  to support digital transformation and growth.

• Develop

  and

  track

  key performance indicators to measure platforms and applications success.

• Engage

  with internal

  stakeholders

  to gather requirements, provide updates, and ensure solutions meet business needs.

• Identify

  and

  mitigate

  risks

  associated with platforms and applications operations and implementations.

• Provide leadership

  on projects, ensuring timely

  delivery

  .

• Leverage

  platforms technologies for digital transformation and process

  optimization

  .

• Manage

  budgets and resources for cost-effective

  solutions

  and maximum

  value

  .

Minimum Requirements

What you’ll bring to the role:

• 10+ years of experience in project delivery and/or application management or IT services within a multinational organization. Key skills include strategic planning, financial acumen, and team leadership.
• Expert knowledge and experience in key Salesforce products (e.g. Sales Cloud, Marketing Cloud, Service Cloud, Platform, Mulesoft etc.) and in the implementation and operations of those.
• Experience in designing and operating Salesforce Center of Excellences etc. highly desirable
• Excellent leadership, communication, and collaboration skills.
• Effective communication and stakeholder management skills, with the ability to explain complex technical concepts to non-technical audiences.
• Strong analytical and problem-solving skills, with the ability to translate business needs into data and system requirements.
• Strong leadership and team-building skills, with a focus on developing talent and fostering a collaborative team culture.
• Proven ability to work effectively in a fast-paced, dynamic environment and drive change and innovation.
• Experience in managing global projects and working in diverse cultural environments.
• Proficiency in using advanced software tools and platforms relevant to the job.
• Experience with ITIL frameworks and other service management methodologies.

Competencies:

• Platforms and applications uptime and availability
• Rate of successful project completions
• Percentage of business processes integrated with platforms and applications
• Cost-saving measures implemented through initiatives
• User satisfaction and adoption rates
• Compliance with regulatory and best practice standards
• Return on investment (ROI) from platforms and applications solutions
• Efficiency improvements in business operations
• Resolution time for platforms and applications related issues
• Training and development effectiveness for platforms and applications users

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

Commitment to Diversity & Inclusion (hard coded in Workday):

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com)

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