Global IT Tech Lead

About Position / Position Summary

Boeings Information Digital Technology and Security (IDT&S) team is currently looking for a Global IT Tech Lead to join their Global IT Team in Bengaluru, KA. The Global IT Tech Lead is responsible for supporting management in IT Operations within the given region - India. This position reports to Sr. Manager, Global IT Operations, India. This position consistently interacts with End User Support Specialists, Global Fulfillment Specialists, Asset Management Teams and Technology Designated Experts.

The amount of travel may reach up to 10% of working time as driven by new projects, continual service improvement activities and site visits where needed. Expected significant amount of off-hours activities to coordinate globally dispersed teams and incident escalation support.

This role will be based out of Bengaluru, India.

Position Responsibilities:

Technical:

• Coordination of tools and processes delivery for special projects.
• Coordinates pilot programs participation for technical teams.
• Provides Incident escalation support to the regional support teams.
• Reach back to technical experts both in IT International, IT&DA Stakeholders and Service Providers.
• Engages in Global and Regional Technical information exchange meetings.
• Provides and coordinates executive support for the region.
• Lead IT Infrastructure Services escalations elevated to Operations Management by Business.
• Lead Major Incident & Problem Management with IT Technicians.
• Troubleshoots and resolves technical issues, especially complex issues that span multiple pods
• Executive Computing Services Performing to Expectations positive Customer Satisfaction, Incident Management Against SLA
• Works with enterprise & regional product managers to realize, deliver and monitor progress for the regional product roadmap.
• Works with BISO and IT Global Product Compliance & Quality Tech lead for enterprise & regional audit/compliance requirements.

Team Support:

• Proactively immerses in new technologies and industry trends, bringing useful technologies into the team to improve product development velocity and quality
• Establishes technical training and coaching for regional IT teams.
• Conduct gap analysis, work with service owners to develop mitigation program Track Program performance.
• Advocates for changes on behalf of IT Team members.
• The flow down of new tools and products support processes.
• Provides mentorship to team members in meeting their goals.

Formalization:

• Organizes, develops and maintains standards, knowledge base, metrics, tools and processes.
• Works with regional IT staff to create and evolve IT technical procedures.
• Ensure consistency of support tools and processes.
• Document and Ensure Risk, Issue & Opportunity (RIO) for IT Infrastructure Services.
• Lead IT Service Center improvements in partnership with Supplier.
• Contribute to IT Operations LRBP Process.
• Monitor and lead Duty Tech process for Techs in India.

Leadership:

• Performs delegation role for Global IT Management.
• Technical Project Management for requirements Collaborate with stakeholders in the Enterprise to deliver technical solutions to business users in India.
• Engages and represents Global IT Operations with business side stakeholders.
• Drive process improvement, establish and maintain standardized procedures, ensure compliance, and implement best practices for enhanced efficiency, delivering business outcomes.
• Guides team development efforts, identifying skills necessary for successful product delivery and providing technical leadership and mentorship to teams.

Strategy:

• Reinforces provided guidance and strategy to the IT teams in India.

Basic Qualifications (Required Skills/Experience):

• Bachelors degree is required with 8 Plus years' related work experience or a masters degree with 7 Plus years of experience.
• A minimum of 8 years of experience in Industry and at least two years as Team/Tech Leader position.

• Extensive knowledge of a broad range of computing systems, hardware and software.
• Superior knowledge of company IT Infrastructure, standards and solutions.
• Business environment professionalism and etiquette.
• Passion for leadership and supporting team members success.
• Organizational skills: Project management, meeting management and driving to desired outcomes.
• Strong communication skills.
• Ability to take initiative.
• Process and details oriented.
• Business environment professionalism and adequate.
• Global insights into regional culture and language.

Preferred Qualifications (Desired Skills/Experience):

• The candidate is preferred/desired to have technical & certification such as CCNA, MCSA, ITIL.

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 8 plus years' related work experience or masters degree with 7 plus years of experience with an equivalent combination of education and experience.

This position does offer relocation within INDIA.

Education

Bachelor's Degree or Equivalent Required