Provide L1 support for systems/peripherals, manage AD accounts/OUs, resolve basic network/DNS issues, handle OS/app installations, log tickets, maintain apply updates/security patches, and escalate complex issues as needed.
Provide L1 support for systems/peripherals, manage AD accounts/OUs, resolve basic network/DNS issues, handle OS/app installations, log tickets, maintain apply updates/security patches, and escalate complex issues as needed.