Global Engineer End User Experience

Your Key Responsibilities:

Your Responsibilities Include, But Are Not Limited To

• Manage service operations and technology governance across internal and external interfaces.
• Lead a team of individual contributors for Core Infrastructure Services, ensuring timely and effective delivery.
• Oversee a technology stack/platform with limited or no direct people leadership.
• Contribute to technical architecture activities within the responsible domain.
• Manage suppliers to ensure quality service delivery and contractual compliance.
• Track service utilization and supplier performance against business expectations.
• Support recruitment, coaching, and management of a globally distributed technology team.
• Provide strategic input for service/platform development and roadmap planning.
  

Key Performance Indicators

• Stable, compliant, secure, and cost-effective operations measured by availability, performance, and capacity metrics.
• Responsiveness and recovery speed of critical incidents.
• Automation-led programmable infrastructure and platform services.
  

Essential Requirements

What You’ll Bring to the Role:

• 8–15 years of experience in IT infrastructure and operations.
• Proven experience in operations management, project execution, and vendor governance.
• Strong negotiation and analytical skills.
• Technical proficiency in end-user experience, monitoring, scripting, Nexthink, and Intune.
• Exposure to automation and analytics tools is a plus.
• Experience with end-user device management, Autopilot, and Windows environments.
• Strong communication and problem-solving skills.
• Fluent in written and spoken English.
  

Desirable Requirements

• Relevant certifications in IT infrastructure or device management.
• Background in IT/Tech industry.
  

You’ll Receive

• Flexible working arrangements including hybrid options.
• Access to global learning and development programs.
• Opportunities to grow into global leadership roles.
• A collaborative and inclusive work culture that supports personal and professional growth.
  

Why Sandoz?

Join us!