Global Engineer End User Experience

As a Global Engineer End User Experience (DEX), your role involves configuring and maintaining the Nexthink platform & similar systems for real-time IT analytics and monitoring. You will be responsible for creating and managing dashboards, reports, and alerts to track IT performance and user experience. Conducting root cause analysis and providing actionable insights to improve IT services, monitoring and analyzing digital employee experience metrics, and identifying and addressing issues impacting employee productivity and satisfaction will be key responsibilities. Additionally, you will develop and implement strategies to enhance the overall digital experience and manage and configure/Integrate DEX tools with Microsoft Intune for endpoint management and security. Deploying and managing applications, policies, and updates across devices using DEX and Intune while ensuring compliance with security standards and best practices is also part of your role. In terms of collaboration and support, you will work closely with IT teams to implement and support DEX initiatives. Providing training and support to end-users and IT staff on Nexthink and Intune, as well as collaborating with stakeholders to understand and address their needs and concerns, are essential aspects of this position. Qualifications required for this role include a Bachelor's degree in Computer Science, Information Technology, or a related field. You should have proven experience with Nexthink and Microsoft Intune, strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. Preferred skills for this role include experience with other IT management and monitoring tools, knowledge of ITIL or other IT service management frameworks, and certification in Nexthink and/or Microsoft Intune.,