Global Accounts Program Manager

The Program Manager, Global Accounts at AVI-SPL is a crucial member of the senior project management team responsible for overseeing operations and service obligations for assigned Global Account(s). Your primary focus will be to facilitate coordination and communication between key clients and internal AVI-SPL stakeholders to ensure optimal customer satisfaction across all phases of the sales, project, and service lifecycle. While this role involves strategic decision-making, you will also be actively involved in leading tactical initiatives within the account(s), providing guidance, leadership, and direction to ensure proper staffing and achievement of key performance indicators (KPIs). Your responsibilities will include developing and nurturing customer relationships with key decision-makers, serving as the main point of contact for all project-related communications, managing financial aspects of the account, and ensuring high levels of customer satisfaction by implementing best practices and aligning resources with customer strategies. You will conduct periodic reviews with internal stakeholders to address any issues and maintain client satisfaction, host regular meetings to ensure alignment with customer needs, and conduct quarterly business reviews to evaluate account performance. Additionally, you will be responsible for creating and maintaining an account-specific playbook, leading global team meetings, overseeing project schedules, coordinating internal resources, and assisting in recruitment and training of key roles dedicated to the account. Your role will also involve supporting international project deployments and addressing any customer concerns that may arise. To excel in this position, you must possess strong leadership and communication skills, demonstrate proficiency in multitasking and time management, exhibit strategic thinking and problem-solving abilities, and have a solid understanding of Audio/Visual, Collaboration, and Meeting space technologies. A strong business acumen, experience in project/program management, IT service management, and international deployments are highly desirable. Proficiency in Microsoft Office tools, project management software, and relevant certifications such as PMP, PgMP, or Prince2 will be advantageous. This role operates in a professional office environment, and occasional travel may be required based on global client needs. AVI-SPL is committed to providing equal opportunities and a supportive work environment for all employees. Join us in delivering exceptional service and innovative solutions to our global clients.,