General Manager - Operations

About Enorme Capital

Enorme Capital is a growing NBFC offering secured and unsecured loans, with a strong emphasis on credit discipline, compliance, and sustainable growth. We operate in Tier-2 and Tier-3 markets and are building scalable systems and processes.

Role Overview

Overseeing and strengthening day-to-day operational execution across branches, loan processing, disbursements, documentation, compliance coordination, and vendor management.

This is a senior execution role, working closely with the Managing Director to ensure operational efficiency, process adherence, and timely delivery across the organisation.

Key Responsibilities

Operations Management

• Oversee end-to-end loan operations including application processing, documentation, disbursement coordination, and post-disbursement activities
• Ensure smooth functioning of branch operations and back-office teams
• Monitor turnaround times (TATs) and improve operational efficiency

Process & SOP Implementation

• Implement and enforce SOPs across operations and branches
• Identify process gaps and drive continuous improvement
• Ensure consistent execution across locations

Compliance & Coordination

• Coordinate with internal teams and external consultants on RBI, statutory, and audit requirements
• Ensure operational compliance with NBFC regulations, internal policies, and Fair Practices Code
• Support audits and inspections from an operations standpoint

Team & Vendor Management

• Supervise operations staff and branch support teams
• Coordinate with vendors such as legal, valuation, IT, collection, and documentation partners
• Ensure accountability, discipline, and performance tracking

Reporting & MIS

• Prepare and review daily, weekly, and monthly MIS on operations, disbursements, pendency, and escalations
• Provide actionable insights to the Managing Director

Founder Support

• Act as the execution arm for MD-assigned operational initiatives
• Track follow-ups, deadlines, and cross-functional dependencies

Desired Candidate ProfileExperience

• 8–15 years of experience in NBFCs, banks, or financial services
• Strong exposure to loan operations (secured lending preferred)
• Prior experience handling branch or multi-location operations is an advantage

Skills & Competencies

• Strong operational discipline and execution mindset
• Good understanding of NBFC processes and compliance environment
• Ability to manage teams, vendors, and multiple priorities
• Clear communication and follow-up skills
• Comfortable working in a founder-driven, fast-moving environment

Education

• Graduate in Commerce, Finance, Business Administration, or related field
• MBA / professional qualification is a plus but not mandatory

What We Offer

• Senior role with high ownership and visibility
• Direct working relationship with the Managing Director
• Opportunity to build scalable systems in a growing NBFC
• Competitive compensation based on experience

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Teni, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Location:

• Teni, Tamil Nadu (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: In person