General Manager Operations

General Manager - Operations will be a pivotal figure in overseeing and enhancing the operational processes of our B2B service marketplace. This role requires a strong background in B2B operations, including marketplace management, and a proven ability to drive operational excellence while maintaining high client satisfaction.

PRIMARY RESPONSIBILITIES

• Operational Strategy: Develop and implement strategic plans to optimize service delivery, marketplace performance, and operational efficiency.
• Team Leadership: Lead and mentor a team of operations professionals, fostering collaboration and a high-performance work environment.
• Marketplace Management: Oversee the day-to-day operations of the marketplace, including onboarding vendor partners, managing listings, managing vendors, and ensuring seamless execution.
• Quality Assurance: Establish and maintain quality control standards to meet the client’s standards, to ensure a high level of service quality.
• Client Satisfaction: Monitor and improve client satisfaction by addressing client concerns and facilitating effective communication between clients and service providers.
• Resource Allocation: Efficiently allocate and manage resources for operational infrastructure to meet marketplace demands.
• Budget Oversight: Develop and manage operational budgets, monitoring expenses and identifying cost-saving opportunities.
• Performance Metrics: Define and track key performance indicators (KPIs) for the marketplace and report on operational performance.
• Risk Management: Identify marketplace-related risks and develop mitigation strategies to ensure the smooth functioning of the marketplace.
• Regulatory Compliance: Ensure the marketplace's compliance with industry-specific regulations, quality standards, and legal requirements.
• Process Documentation: Create and maintain detailed operational procedures for the marketplace and service provider onboarding.

DESIRED SKILLS

• Graduation in marketing, sales, business administration or supply chain management
• 7-10 years experience in dealing with vendors with negotiation and decision-making skills
• Excellent analytical and problem-solving ability with communication skills
• Proficient in all Microsoft Office applications.
• The ability to multitask effectively.