General Manager-IT Delivery (Travel)

About Organization - IGT Solutions Pvt Ltd

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 20+ centres in 15 countries, with 25,000 CX and Technology experts from 35+ nationalities.

Profile Summary:

General Manager – Delivery

Key Responsibilities:

Delivery Leadership

· Lead the successful end-to-end delivery of AI/ML and data-driven solutions tailored to the travel domain (e.g., airlines, OTAs, hospitality, loyalty, and GDS systems).

· Oversee large-scale, cross-functional delivery teams across data science, machine learning, data engineering, and MLOps.

· Ensure excellence in delivery execution, aligning with client KPIs, SLAs, compliance standards, and digital transformation goals.

· Implement reusable AI accelerators for demand forecasting, dynamic pricing, personalization, customer segmentation, chatbot automation, and real-time anomaly detection.

P&L Management

· Own the P&L for the Travel vertical, accountable for topline revenue growth, cost optimization, gross margins, and EBITDA.

· Partner with the sales and account management teams to grow existing accounts and win new logos in the travel sector.

· Forecast revenue, manage budgets, and report on financial and operational performance to the executive leadership team.

Client Engagement & Growth

· Act as a trusted advisor to senior stakeholders within client organizations (airlines, hotels, OTAs, travel management companies, etc.).

· Lead solution discussions, value articulation, and co-creation workshops that drive business outcomes.

· Cultivate long-term strategic partnerships through consistent delivery performance and AI-led innovation.

Capability & Team Development

· Build, manage, and scale a high-performance global delivery organization with AI/ML domain expertise.

· Drive hiring, mentoring, upskilling, and retention of top-tier talent across delivery and consulting roles.

Strategic Planning & Innovation

· Collaborate with product and R&D teams to define travel-centric AI offerings and reusable IP.

· Monitor industry trends (e.g., personalization at scale, AI chatbots, dynamic pricing engines, intelligent disruption handling) and integrate emerging technologies into the service portfolio.

· Champion a culture of innovation, agility, and continuous improvement.

Required Qualifications:

15+ years

travel industry

· Deep understanding of travel platforms such as PSS, GDS, CRS, DCS, NDC, and related industry data standards.

· Bachelor's or Master’s degree in Computer Science, Data Science, Engineering, or related field; MBA is preferred.

· Familiarity with AI/ML frameworks, cloud platforms (AWS, Azure, GCP), and MLOps tools.

Key Attributes:

· Strong executive presence with a strategic mindset and a hands-on approach.

· Excellent communication, client engagement, and stakeholder management skills.

· Passion for technology and innovation in travel and customer experience.

· Entrepreneurial attitude with a focus on delivery excellence and business growth.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Please share your resume at varun.singhal@igtsolutions.com