General Manager

Position Title: General Manager

Location:

Position Summary

Operations Manager

Key Responsibilities

1. Operations Management

• Supervise and coordinate daily operations across departments including Front Office, Housekeeping, F&B Service, Kitchen, Maintenance, and HR.
• Ensure all departments adhere to the resorts Standard Operating Procedures (SOPs) and brand standards.
• Monitor performance metrics, identify gaps, and implement corrective measures to enhance operational efficiency.
• Maintain close communication with department heads to ensure smooth day-to-day functioning.

2. Guest Experience

• Drive a culture of excellence in guest service, ensuring every guest has an exceptional experience.
• Address guest concerns or complaints promptly and professionally.
• Regularly review guest feedback and online reputation scores, initiating action plans for improvement.

3. Financial Accountability

• Take full responsibility for the resort’s Profit & Loss (P&L).
• Prepare and manage annual budgets, forecasts, and departmental targets.
• Monitor revenues and expenses, ensuring optimal profitability and cost control.
• Work with the finance team on timely vendor payments, payroll, and statutory compliance.

4. Leadership and Team Development

• Lead, train, and mentor the resort’s leadership team and staff.
• Conduct regular performance reviews and ensure continuous skill development.
• Foster a collaborative and motivating work environment aligned with Ayatana’s culture and values.
• Ensure manpower planning and recruitment are aligned with operational needs.

5. Sales, Marketing, and Business Development

• Collaborate with the Sales & Marketing team to improve occupancy, ARR, and overall revenue.
• Support the implementation of promotional activities, local tie-ups, and brand partnerships.
• Build strong relationships with travel agents, corporate clients, and event organizers to drive business growth.

6. Compliance and Safety

• Ensure compliance with all statutory regulations under the Shops & Establishments Act, PF, ESIC, FSSAI, and other relevant bodies.
• Oversee safety, hygiene, and maintenance standards across the property.
• Conduct regular audits to ensure adherence to company and government norms.

7. Strategic Planning and Reporting

• Contribute to the resort’s long-term business strategy and operational goals.
• Identify opportunities for process improvements and innovation.
• Submit periodic performance and operations reports to senior management.

Qualifications & Experience

• Degree or Diploma in Hotel / Hospitality Management.
• Minimum

  06–08 years

  of experience in the hospitality industry, with at least

  3–5 years

  in a senior management or operations leadership role.
• Proven record of managing resort operations successfully.
• Strong knowledge of F&B, Rooms Division, and overall property management.
• Excellent communication, analytical, and leadership skills.

Desired Attributes

• Guest-focused and service-driven mindset.
• Hands-on leadership style with attention to operational details.
• Financially savvy with an ability to interpret data and act decisively.
• Proactive problem solver with strong decision-making ability.
• Adaptable, calm under pressure, and committed to maintaining brand integrity.