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This role is for one of Weekday's clients Min Experience: 12 years Location: Mumbai JobType: full-time Requirements About the role Requirement Description Job Title: Director :GBS Location: Gurgaon,Bangalore,Mumbai,HYD Travel Requirement: Up to 50% (Domestic & International) Experience Required: Minimum 15 years total, with 6-8 years specifically in GBS/GCC/SSOA-related roles Role Overview: We are seeking a dynamic Director to join our Shared Services Outsourcing Advisory (SSOA) team. This role is ideal for professionals with deep experience in Global Business Services (GBS), Global Capability Centers (GCCs), and business transformation initiatives across multiple functions (Finance, HR, Supply Chain, etc.). You will lead advisory engagements, design operating models, guide teams, and engage with senior client stakeholders to drive value realization through shared services and outsourcing strategies. Key Responsibilities: Lead and deliver advisory projects focused on GBS/GCC setup, transformation, and optimization Design and roll out operating models, including organization structure, governance, process frameworks, and location strategy Conduct opportunity assessments and value realization analysis for shared services/outsourcing initiatives Drive process documentation including Process Maps, RACIs, SLAs, and conduct time & motion studies, workload, and manpower assessments Facilitate client workshops and discussions with senior stakeholders across business units Mentor and coach project team members and manage project timelines, deliverables, and economics Support business development, proposal creation, and presales for shared services and transformation projects Maintain a strong understanding of technology enablers and emerging trends in digital transformation (e.g., process mining, automation) relevant to SSOA Build strong relationships with international clients across multiple industries Technical Skills & Expertise: Deep understanding of GBS/GCC lifecycle, models, value propositions, and transformation levers Experience working with shared services centers, captives, or outsourcing firms in areas such as process excellence, digital transformation, transitions, and re-engineering Strong capability in operating model design and execution Proficiency in MS PowerPoint, Excel, and Visio Preferred hands-on exposure to process mining tools and techniques Good understanding of the role of technology in enabling business services—not focused on ERP/system implementations Prior experience working with international clients is highly desirable Soft Skills: Excellent verbal and written communication skills Confidence and executive presence to lead discussions and workshops with large groups Strong stakeholder management skills, especially with senior leadership Team leadership, coaching, and people management capabilities Ideal Candidate Background: Demonstrated success in finance/business/shared services transformation, outsourcing advisory, and operating model strategy Candidates with only finance services (FS) or only tech implementation backgrounds (e.g., ERP) will not be considered Should have hands-on experience in GBS/SSC strategy and delivery—not just automation or system rollouts Multi-functional GBS experience (e.g., HR Ops, Supply Chain) is a strong plus Show more Show less
