Functional Support Specialist - OTL

Technip Energies

6 - 9 years

8 - 12 Lacs

prayagraj varanasi ghaziabad kanpur lucknow agra

Posted:1 week ago| Platform:

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Skills Required

computer science erp payroll problem management labour oracle business intelligence troubleshooting jira auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Incident and Problem Management: Monitor and respond to production issues and user support tickets related to OTL and Absence modules, ensuring adherence to service level agreements (SLAs).
Troubleshooting and Root Cause Analysis (RCA): Diagnose and resolve functional and technical issues, performing thorough RCA to prevent recurring problems. This may involve analyzing error logs, system behavior, and configuration settings.
System Monitoring and Optimization: Proactively monitor application performance, identify areas for improvement, and implement solutions or suggest enhancements to optimize system stability and user experience.
Analyze and troubleshoot issues in timecard entries, absence accruals, and time processing profiles.
Collaboration and Communication: Work closely with development teams, system administrators, and business stakeholders to resolve complex issues and communicate status updates effectively to technical and non-technical audiences.
Maintain and update existing configurations for OTL and Absence modules.
Manage Value Sets, Lookups, and Flexfields as per business needs.
Debug and enhance Fast Formulas for Absence and Time calculations.
Perform regression testing for quarterly patches and new releases.
Work closely with technical teams for issue resolution and integrations.
Maintain support documentation, FAQs, and knowledge base for recurring issues.
Handle Oracle Service Requests (SRs) and coordinate with Oracle support for issue resolution.
Monitor and troubleshoot integrations between OTL, Absence, and Payroll systems.
Perform root cause analysis for recurring issues and implement preventive measures.
Validate quarterly patches and new releases to ensure system stability.
Provide end-user training and create user guides for OTL and Absence processes.
Track and report on SLA adherence for support tickets and incidents.
Ensure compliance with organizational policies and audit requirements .

Preferred Skills:

Experience in supporting quarterly Oracle Cloud updates.
Knowledge of BI Publisher, OTBI, and HCM Extracts for reporting.
Exposure to Core HR and Payroll modules

About you:

Bachelor s degree in computer science, Information Systems, Human Resources, or a related field.
Strong functional knowledge of Oracle HCM Cloud - OTL & Absence Management.
Strong hands-on experience in OTL/Absence configurations, including absence plans, accruals, eligibility rules, time entry, and approval workflows.
Experience with Fast Formulas, Value Sets. OTBI (Oracle Transactional Business Intelligence) and BI Reporting is highly preferred.
Minimum of
6 - 9 years
of experience working with Oracle HCM Cloud, specifically OTL and Absence Management modules.
Ability to troubleshoot and resolve production issues quickly.
Knowledge of OTL & Absence Scheduled Processes
Familiarity with Payroll integration and time entry rules.
Excellent communication and stakeholder management skills.
Proficiency with IT Service Management (ITSM) tools like ServiceNow or Jira for incident tracking.
Strong analytical, problem-solving, and debugging skills.
Excellent written and verbal communication skills, with the ability to manage client interactions effectively.
Ability to work independently and collaboratively in a fast-paced team environment.

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