Functional Consultant

Job role

Position Summary

The Assistant Manager, Avature ATS Team is responsible for overseeing daily operations of the core Avature instance, driving performance management, and ensuring the optimal functioning of the Avature help desk. This role provides regulatory and compliance oversight, manages escalations, and ensures timely and effective resolution of issues. The Assistant Manager will lead development and engagement initiatives for the help desk team and support system enhancements in collaboration with HR, Talent Acquisition, and IT stakeholders.

Key Responsibilities

System Oversight:

• Oversee daily operation, configuration, and workflow integrity of the Avature ATS.
• Ensure system is optimized and follows latest regulatory and compliance standards.
• Maintain strong documentation for configuration decisions, compliance updates, and standard operating procedures

Performance Management:

• Monitor help desk performance metrics and coach team members to deliver high service levels.
• Develop and implement engagement and development initiatives for the Avature help desk team.
• Provide ongoing feedback and facilitate team reviews.

Escalation & Issue Resolution:

• Act as an escalation point for complex or high-impact issues.
• Lead efforts for efficient troubleshooting and resolution in partnership with technical teams.
• Coordinate timely incident response to minimize business disruptions.

Compliance & Regulatory Updates:

• Monitor regulatory changes affecting ATS operations and ensure proper system updates.
• Collaborate with stakeholders to interpret policy changes and drive compliance.

Stakeholder Collaboration:

• Work closely with HR, IT, and Recruiting to ensure Avature aligns with business needs and industry best practices.
• Guide team on integrating Avature with other HR platforms as needed.

Continuous Improvement:

• Research and recommend improvements to optimize system performance and user experience.
• Lead special projects and process improvements for the ATS and related workflows.