Front Office Specialist

Company Description

For 15 years and counting, Summit Hotels & Resorts has redefined Himalayan hospitality by combining the warmth of the hills with the elegance of modern travel. Our properties, spread across West Bengal, Sikkim, Himachal Pradesh, Uttarakhand, and Bhutan, are nestled in some of the most scenic hill stations and tourist destinations in the region. At Summit, each property is a thoughtful extension of its surroundings, designed to evoke the feeling, spirit, and spontaneity of the Himalayas. We offer fantastic locations, tasteful elegance, and unmitigated comfort, creating journeys that feel personal, immersive, and unforgettable.

Role Description

This is a full-time on-site role for a Front Office Specialist located in Jorhat. The Front Office Specialist will be responsible for managing phone calls, scheduling appointments, providing excellent customer service, performing receptionist duties, and ensuring effective communication with guests and staff. The role requires the ability to handle front office operations efficiently while maintaining a welcoming atmosphere for all guests.

Qualifications

• Phone Etiquette and Receptionist Duties skills
• Appointment Scheduling skills
• Customer Service and Communication skills
• Excellent interpersonal and organizational skills
• Proficiency in using office management software
• Ability to work in a dynamic and fast-paced environment
• Previous experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management or related field is preferred