Front Office Specialist

Job Responsibilities

Roles & Responsibilities

1. Profit Center head (including but not limited to): • ASR and margin analysis • Expense Control • Collections • Renewals • Vendor management • Retail Management • Cost optimization

2. Build and expand community c. Create a collaborative environment amongst our members through events and hyperlocal alliances & partnerships

3. Client satisfaction and service delivery which lead to: a. Maximum renewals at the budget seat price b. Maintain above target CSAT score c. Every member being a Brand Ambassador for AWFIS 4. Training and People development a. Guided Practice & Coaching to sub-ordinates and Facility Team b. Self-development & Readiness for next level : Shadow Community Manager

5. Vendor Management a. Conformance to Purchase-to-Pay process

6. Facilities Management a. Ensure Upkeep of the Centre b. Diligent towards Preventive Maintenance Calendar c. Adherence to Compliances & Protocols d. Adapts to Environmental-SocioGovernance nuances diligently

7. Execution of activities directed towards Client Engagement & Brand Initiatives, CSR

8. Execution of all Company Driven ideas and initiatives

9. Team Player a. Collaborate within Team & other stakeholders to drive execution We are looking for Candidates with: • Exemplary Customer service skills and record • An extrovert personality • Aware and with keen interest in current affairs • Ambition and drive to demonstrate continuous upgradation in skills and knowledge • Enthusiasm and demonstrating noticeable participation • Key skills in Relationship Management, Operations, Cost & Revenue Management. • With a hunger to grow with a 2 year focus on managing additional/ increased responsibility • Excellent written and verbal communication • Belief in Extremely strong Process execution