Front Office Manager

Job Description:

About Realtooth

Realtooth is a premier chain of advanced dental clinics known for delivering world-class dental care with compassion and technology. We take pride in our excellence-oriented culture and are looking for strong leaders to uphold and elevate our service experience. With a strong focus on patient experience and service excellence, we are expanding our leadership team and inviting high-caliber professionals to join us.

Role Overview

The Front Office Manager will be responsible for directing and managing all front desk operations ensuring structured patient engagement, seamless coordination, and maximum patient satisfaction & to ensure a seamless patient journey from entry to exit. This role requires exceptional leadership, strong organizational abilities, and a passion for delivering a high-quality patient experience through efficient reception management, coordination, and team supervision.

Key Responsibilities

• Lead and supervise the front desk team across clinics to ensure smooth daily operations.
• Oversee patient check-in, appointments, billing coordination, and check-out processes with accuracy and efficiency.
• Maintain a welcoming, professional and patient-centric environment at the reception.
• Ensure proper queue management and communicate delays or updates to patients politely and proactively.
• Monitor staff scheduling, attendance, grooming standards and work conduct.
• Train front office executives on patient handling, communication, service quality and SOPs.
• Handle escalated issues and ensure timely resolutions with empathy and maturity.
• Coordinate with CRM, Doctors, Accounts, and Clinic Managers for smooth patient flow.
• Maintain and analyze front office MIS reports including patient footfall & productivity metrics.
• Ensure strict adherence to Realtooth protocols, confidentiality and service excellence.

Skills & Competencies

• Strong leadership and team-handling capability.
• High emotional intelligence, patience, and service orientation.
• Ability to multitask, stay organized, and work under peak hours calmly.
• High emotional intelligence, patience, and problem-solving capability.
• Strong sales & persuasion skills while maintaining a service-oriented approach.
• Proficiency in MS Office / Softwares / Google Sheets and report preparation.
• Capability to multitask, prioritize, and work in a fast-paced, performance-driven environment.

Eligibility Criteria

• Fluency in English is Mandatory (100% speaking and reading & writing)
• Pleasing & Confident Personality
• Professional appearance, behaviour and discipline.
• Qualification: Graduate / Postgraduate (Any stream) MBA will be added benefit
• Experience: 3–7 years in Front desk managing / CRM / Patient Relationship / Hospitality / Healthcare / Wellness / Hospital industry
• Minimum 2–3 years of team-leading or supervisory experience preferred
• Location: Lucknow : Gomtinagar & Gomtinagar Extension

What We Offer

• Competitive salary with lucrative incentives
• Fast-track growth and leadership opportunities
• Strong professional learning & development environment
• Opportunity to work with an established premium healthcare brand

Please share your CV here-
Contact HR: +91 8604902116 or

mail us at - hr.realtooth@gmail.com

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person