Front Office Manager

Key Responsibilities:

• Supervise and lead the front office team including reception, bell desk, concierge, and night audit.
• Ensure smooth check-in/check-out processes and resolve guest complaints promptly and professionally.
• Oversee daily operations to ensure the highest standards of guest service and satisfaction.
• Monitor room availability, occupancy rates, and overbooking situations; coordinate with housekeeping and sales for room allocations.
• Ensure compliance with standard operating procedures (SOPs), hotel policies, and brand standards.
• Train, coach, and evaluate front office staff; assist in recruitment and performance reviews.
• Prepare reports such as revenue reports, occupancy forecasts, and guest feedback summaries.
• Maintain strong communication and coordination with housekeeping, maintenance, and other departments.
• Implement and monitor front office budgets, cost controls, and revenue targets.
• Handle VIP and special guest arrangements with a personal touch.

Requirements:

• Bachelor's degree in Hotel Management or related field (preferred).
• Minimum 3–5 years of experience in front office operations, with at least 2–3 years in a supervisory/managerial role.
• Excellent communication, leadership, and organizational skills.
• Strong customer service orientation and ability to resolve issues efficiently.
• Ability to work under pressure and handle multiple priorities.
• Flexibility to work shifts, weekends, and holidays as required.
• Candidate should be presentable.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance

Schedule:

• Day shift
• Weekend availability

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 6000853358