Front Office Manager

Key Responsibilities

Operations & Guest Services

• Oversee daily front office operations including Reception, Guest Relations, Bell Desk, and Concierge.
• Ensure smooth and efficient guest check-in, check-out, and room allocation.
• Handle VIP arrivals, guest complaints, and special requests professionally.
• Maintain high standards of hospitality and service excellence at all times.
• Ensure accurate handling of guest accounts, billing, and cash controls.

Team Management & Training

• Recruit, train, schedule, and supervise front office staff.
• Conduct daily briefings and regular performance evaluations.
• Motivate the team to deliver consistent service standards.
• Ensure proper grooming, discipline, and adherence to hotel SOPs.

Coordination & Communication

• Coordinate closely with Housekeeping, F&B, Maintenance, and Sales departments.
• Communicate room status, occupancy forecasts, and special guest requirements.
• Liaise with travel agents, corporate clients, and OTA partners when required.

Revenue & Yield Management

• Maximize room occupancy and revenue through effective room selling strategies.
• Monitor room rates, upselling, and inventory control.
• Ensure accurate posting of charges and minimize revenue leakage.

Administration & Compliance

• Prepare daily reports such as occupancy, ARR, ADR, and guest feedback.
• Ensure compliance with statutory requirements including guest registration and local regulations.
• Maintain front office records, logs, and MIS reports.
• Implement and monitor SOPs, safety, and security procedures.

Qualifications & Skills

• Degree/Diploma in Hotel Management or Hospitality.
• Minimum 3–6 years of experience in Front Office operations, with at least 1–2 years in a supervisory/managerial role.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in PMS (Opera, IDS, eZee, etc.) and MS Office.
• Excellent guest-handling and interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹33,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• How many years of Experience do you have in Hotel or Hospitality Industry?

Location:

• Kollam, Kerala (Preferred)

Work Location: In person