Front Office Manager

Echor Hotels & Resorts is Hiring for Front Office Manager for Palampur

Position Overview

As the Front Office Manager, you will be the face of Echor Hotels & Resorts, responsible for delivering exceptional guest experiences from check-in to check-out. Your role involves leading the front desk team, managing reservations, addressing guest concerns, and ensuring seamless coordination across departments to uphold high service standards.​

Key Responsibilities

• Team Leadership & Training: Supervise, train, and evaluate front desk staff, including receptionists, concierges, and bell staff. Foster a collaborative environment to ensure efficient operations.​
• Guest Services: Ensure guests are welcomed promptly and professionally. Address and resolve guest complaints or concerns in a friendly and efficient manner.​
• Reservations & Billing: Oversee the hotel's reservation system, ensuring all bookings are accurate and up-to-date. Manage front desk operations, including room assignments, billing, and special requests.​
• Interdepartmental Coordination: Coordinate with housekeeping, maintenance, and other departments to ensure rooms are ready for guests and any special accommodations are met.​
• Guest Feedback & Satisfaction: Monitor guest feedback, conduct surveys, and take action to maintain a high guest satisfaction score.​
• Administrative Duties: Handle administrative tasks such as scheduling shifts, managing payroll, and ensuring compliance with hotel policies and procedures.​
• Operational Audits: Perform regular audits of front desk operations and ensure that standards of cleanliness and professionalism are maintained.​

Qualifications & Skills

• Education: Minimum of a high school diploma; a bachelor's degree in hospitality management or a related field is preferred.​
• Experience: At least 2 years of experience in hotel front office management or a similar guest service role.​
• Skills:
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, Micros) and Microsoft Office Suite.
• Ability to handle guest complaints and resolve issues in a positive and timely manner.
• Strong organizational skills and attention to detail.​

Compensation & Benefits

• Salary: ₹15,000 – ₹25,000 per month.​
• Benefits:
• Internet reimbursement.
• Leave encashment.
• Paid time off.
• Cell phone reimbursement.
• Flexible schedule.
• Food provided & Accommodation Provided.

Interested candidates can share cv on hr@echor.in

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Language:

• English (Preferred)

Work Location: In person