Front Office & Guest Relations

Hiring for Co-working entity.

Desired Industry - Hospitality/ Aviation/Co-working/ Real Estate

Location - Gurugram

Role Overview

• Serve as the face of the space, welcoming members and visitors warmly, guiding onboarding, and handling tours for prospective clients.
• Foster an engaged, inclusive community by cultivating connections, breaking the ice, and organizing social interactions.

Key Responsibilities

1. Community Building & Engagement

• Actively connect new and existing members to spark collaboration.
• Plan and host events: workshops, lectures, happy hours, hackathons and more
• Run internal communication, foster member interaction

2. Operations & Facility Oversight

• Oversee daily logistics: check‑ins, mail handling, space cleanliness, office supplies, coffee, printer, Wi‑Fi, maintenance
• Use co-working management software to streamline operation

3. Member Advocacy & Conflict Management

• Listen to member feedback, proactively gather insights, and act to improve their experience
• Address concerns or disputes diplomatically to maintain a positive environment

4. Sales, Marketing & Growth

• Lead membership tours and follow-ups, support onboarding and renewals
• Promote the space
• Create partnerships with local businesses or service providers to add value for members .

5. Administrative Duties & Reporting

• Maintain member records: contracts, billing, renewals, payments
• Generate reports on occupancy, member satisfaction, event participation, operational KPIs

Essential Skills & Qualifications

• Bachelor’s degree or equivalent (Business, Hospitality, Communications preferred)
• 3–5 years in similar roles ( Front Desk, Admin)
• Excellent verbal and written communication, interpersonal, and multitasking abilities Customer-service orientation with strong problem-solving skills.
• Event planning experience; comfortable facilitating both professional and social gatherings.
• Tech-savvy
• Marketing insight: social media, content creation, and promotional strategy.
• Pleasing personality, polite & approachable, and passionate about fostering connections
• Proactive, organized, detail-oriented, and adaptable in fast-paced settings.
• Resilient under pressure, with leadership and facilitation aptitude.

Job Type: Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Work Location: In person