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Lodha Group
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Front Office Executive || Front Desk - Pune Lodha

Front Office Executive || Front Desk - Pune Lodha

Lodha Group

2 - 7 years

2 - 5 Lacs

pune

Posted:-1 days ago| Platform:

Apply

Skills Required

communication skills hospitality front desk guest service guest relations front office front office operations presentable front office management guest handling client handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Front Office Executive | Front Desk | Pune

Role & responsibilities

Answering phone calls and transferring to the concerned departments
Greeting visitors and guiding them for their meetings
Keeping records of the documents and maintaining the data
Maintain discipline in all guest areas and demonstrate ethical behavior
Maintain complete knowledge about company procedures, policies, Rules & Regulations
Demonstrates urgency in response and handling of customer problems and complaints
Daily checking of operations - hospitality service, front-desk, cleanliness, maintenance and upkeep of the lobby areas.
To take a round of the entire site to check if there is any admin related flaws & ensure to inform the concerned department
Take morning briefing before the operations start with the security team , valet & F&B team to discuss daily appointments
Increase level of food & service quality and enhance overall ambience of customer experiences

Preferred candidate profile

Decent communication skills & presentability

2-4 years of experience with hotels / resorts

Interested candidates can share their cvs on debolina.mukherjee@lodhagroup.com

Preferred candidate profile

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