A Hotel Sales Manager is responsible for generating revenue by effectively selling the hotel's services, including rooms, event spaces, and other amenities. They build and maintain client relationships, negotiate contracts, and develop strategies to attract business travelers, event organizers, and group bookings, ultimately ensuring the hotel meets its sales targets. Key Responsibilities: Sales Strategy: Develop and execute sales plans to achieve revenue targets, including creating and implementing specific account and/or segment-based sales strategies. Client Relationship Management: Establish and maintain strong relationships with existing and potential clients through networking, proactive outreach, and excellent service. Negotiation: Negotiate contracts and agreements with clients, vendors, and partners to secure bookings and optimize pricing. Lead Generation: Identify and cultivate new business opportunities through market research, prospecting, and networking. Team Leadership: If applicable, lead and motivate a sales team, setting performance targets, providing coaching, and fostering a culture of accountability. Reporting and Analysis: Prepare and present sales reports to senior management, analyzing data to identify areas for improvement and growth. Cross-Functional Collaboration: Work with other hotel departments, including marketing, operations, and finance, to align strategies and drive revenue. Special Offers and Promotions: Develop and promote special offers and promotions to increase customer loyalty and attract new business. Industry Knowledge: Stay informed about industry trends, competitor activities, and best practices to adapt strategies and maintain a competitive edge. Required Skills: Strong communication and interpersonal skills. Excellent negotiation and closing skills. Ability to build and maintain strong relationships. Strong analytical and problem-solving skills. Leadership and team management skills (if applicable). Proficiency in relevant software and tools, such as CRM systems. Knowledge of hospitality industry trends and best practices. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Ability to commute/relocate: Chengalpattu, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience: Hotel Sales: 3 years (Preferred) Work Location: In person
A Front Office Manager's core responsibility is overseeing the daily operations of the front desk and ensuring exceptional guest experiences. This includes managing staff, handling guest inquiries and complaints, coordinating with other departments, and maintaining a welcoming and efficient front office environment. They are also responsible for ensuring the front desk is tidy, adequately stocked, and that all necessary supplies are available. Key Duties and Responsibilities: Supervising and Training Staff: Front Office Managers oversee front desk staff, providing training, scheduling shifts, and monitoring performance to ensure excellent customer service. Guest Management: They handle guest check-ins, check-outs, and reservations, addressing inquiries, complaints, and requests promptly and professionally. Operational Efficiency: They ensure the front desk operates smoothly, maintaining a clean and organized environment, and managing stock and supplies. Communication and Coordination: They communicate effectively with guests and other departments (e.g., housekeeping, maintenance) to resolve issues and ensure seamless operations. Record Keeping and Reporting: They maintain accurate records of guest interactions, payments, and other relevant data, preparing reports as needed. Policy and Procedure Implementation: They ensure compliance with company policies and safety regulations, implementing and enforcing front office procedures. Budget Management: They may be involved in managing the front office budget, monitoring expenses, and potentially negotiating with vendors. Problem Solving: They handle guest complaints and resolve issues effectively, demonstrating strong problem-solving skills. Promoting Guest Satisfaction: They strive to create a positive guest experience, contributing to the overall satisfaction and brand reputation. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Food provided Health insurance Leave encashment Provident Fund Ability to commute/relocate: Chengalpattu, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience: Front desk: 10 years (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 7397777942
A Front Office Manager's core responsibility is overseeing the daily operations of the front desk and ensuring exceptional guest experiences. This includes managing staff, handling guest inquiries and complaints, coordinating with other departments, and maintaining a welcoming and efficient front office environment. They are also responsible for ensuring the front desk is tidy, adequately stocked, and that all necessary supplies are available. Key Duties and Responsibilities: Supervising and Training Staff: Front Office Managers oversee front desk staff, providing training, scheduling shifts, and monitoring performance to ensure excellent customer service. Guest Management: They handle guest check-ins, check-outs, and reservations, addressing inquiries, complaints, and requests promptly and professionally. Operational Efficiency: They ensure the front desk operates smoothly, maintaining a clean and organized environment, and managing stock and supplies. Communication and Coordination: They communicate effectively with guests and other departments (e.g., housekeeping, maintenance) to resolve issues and ensure seamless operations. Record Keeping and Reporting: They maintain accurate records of guest interactions, payments, and other relevant data, preparing reports as needed. Policy and Procedure Implementation: They ensure compliance with company policies and safety regulations, implementing and enforcing front office procedures. Budget Management: They may be involved in managing the front office budget, monitoring expenses, and potentially negotiating with vendors. Problem Solving: They handle guest complaints and resolve issues effectively, demonstrating strong problem-solving skills. Promoting Guest Satisfaction: They strive to create a positive guest experience, contributing to the overall satisfaction and brand reputation. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Food provided Health insurance Leave encashment Provident Fund Ability to commute/relocate: Chengalpattu, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience: Front desk: 10 years (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 7397777942