A Hotel Sales Manager is responsible for generating revenue by effectively selling the hotel's services, including rooms, event spaces, and other amenities. They build and maintain client relationships, negotiate contracts, and develop strategies to attract business travelers, event organizers, and group bookings, ultimately ensuring the hotel meets its sales targets. Key Responsibilities: Sales Strategy: Develop and execute sales plans to achieve revenue targets, including creating and implementing specific account and/or segment-based sales strategies. Client Relationship Management: Establish and maintain strong relationships with existing and potential clients through networking, proactive outreach, and excellent service. Negotiation: Negotiate contracts and agreements with clients, vendors, and partners to secure bookings and optimize pricing. Lead Generation: Identify and cultivate new business opportunities through market research, prospecting, and networking. Team Leadership: If applicable, lead and motivate a sales team, setting performance targets, providing coaching, and fostering a culture of accountability. Reporting and Analysis: Prepare and present sales reports to senior management, analyzing data to identify areas for improvement and growth. Cross-Functional Collaboration: Work with other hotel departments, including marketing, operations, and finance, to align strategies and drive revenue. Special Offers and Promotions: Develop and promote special offers and promotions to increase customer loyalty and attract new business. Industry Knowledge: Stay informed about industry trends, competitor activities, and best practices to adapt strategies and maintain a competitive edge. Required Skills: Strong communication and interpersonal skills. Excellent negotiation and closing skills. Ability to build and maintain strong relationships. Strong analytical and problem-solving skills. Leadership and team management skills (if applicable). Proficiency in relevant software and tools, such as CRM systems. Knowledge of hospitality industry trends and best practices. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Ability to commute/relocate: Chengalpattu, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience: Hotel Sales: 3 years (Preferred) Work Location: In person
A Front Office Manager's core responsibility is overseeing the daily operations of the front desk and ensuring exceptional guest experiences. This includes managing staff, handling guest inquiries and complaints, coordinating with other departments, and maintaining a welcoming and efficient front office environment. They are also responsible for ensuring the front desk is tidy, adequately stocked, and that all necessary supplies are available. Key Duties and Responsibilities: Supervising and Training Staff: Front Office Managers oversee front desk staff, providing training, scheduling shifts, and monitoring performance to ensure excellent customer service. Guest Management: They handle guest check-ins, check-outs, and reservations, addressing inquiries, complaints, and requests promptly and professionally. Operational Efficiency: They ensure the front desk operates smoothly, maintaining a clean and organized environment, and managing stock and supplies. Communication and Coordination: They communicate effectively with guests and other departments (e.g., housekeeping, maintenance) to resolve issues and ensure seamless operations. Record Keeping and Reporting: They maintain accurate records of guest interactions, payments, and other relevant data, preparing reports as needed. Policy and Procedure Implementation: They ensure compliance with company policies and safety regulations, implementing and enforcing front office procedures. Budget Management: They may be involved in managing the front office budget, monitoring expenses, and potentially negotiating with vendors. Problem Solving: They handle guest complaints and resolve issues effectively, demonstrating strong problem-solving skills. Promoting Guest Satisfaction: They strive to create a positive guest experience, contributing to the overall satisfaction and brand reputation. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Food provided Health insurance Leave encashment Provident Fund Ability to commute/relocate: Chengalpattu, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience: Front desk: 10 years (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 7397777942
A Front Office Manager's core responsibility is overseeing the daily operations of the front desk and ensuring exceptional guest experiences. This includes managing staff, handling guest inquiries and complaints, coordinating with other departments, and maintaining a welcoming and efficient front office environment. They are also responsible for ensuring the front desk is tidy, adequately stocked, and that all necessary supplies are available. Key Duties and Responsibilities: Supervising and Training Staff: Front Office Managers oversee front desk staff, providing training, scheduling shifts, and monitoring performance to ensure excellent customer service. Guest Management: They handle guest check-ins, check-outs, and reservations, addressing inquiries, complaints, and requests promptly and professionally. Operational Efficiency: They ensure the front desk operates smoothly, maintaining a clean and organized environment, and managing stock and supplies. Communication and Coordination: They communicate effectively with guests and other departments (e.g., housekeeping, maintenance) to resolve issues and ensure seamless operations. Record Keeping and Reporting: They maintain accurate records of guest interactions, payments, and other relevant data, preparing reports as needed. Policy and Procedure Implementation: They ensure compliance with company policies and safety regulations, implementing and enforcing front office procedures. Budget Management: They may be involved in managing the front office budget, monitoring expenses, and potentially negotiating with vendors. Problem Solving: They handle guest complaints and resolve issues effectively, demonstrating strong problem-solving skills. Promoting Guest Satisfaction: They strive to create a positive guest experience, contributing to the overall satisfaction and brand reputation. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Food provided Health insurance Leave encashment Provident Fund Ability to commute/relocate: Chengalpattu, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience: Front desk: 10 years (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 7397777942
A Head Chef Job description includes managing daily kitchen operations, creating menus and recipes, overseeing food quality and presentation, supervising kitchen staff, maintaining food safety and hygiene, managing inventory and costs, and collaborating with management to ensure an excellent dining experience. Key Responsibilities and Duties Menu & Culinary Creation: Design and develop new menu items and recipes, ensuring high food quality, taste, and presentation. Staff Management: Lead, supervise, and train kitchen staff, including hiring, firing, and scheduling. Kitchen Operations: Oversee all aspects of kitchen operations, ensuring efficiency and effectiveness. Food Quality Control: Inspect raw and cooked food to guarantee the highest quality products are served. Inventory & Budget Management: Manage stock, order supplies, control budgets, and minimize food wastage. Health & Hygiene: Implement and maintain strict food safety and hygiene standards in the kitchen. Equipment Maintenance: Ensure the proper maintenance and repair of kitchen equipment. Team Collaboration: Work with restaurant management and other departments to align kitchen goals with the overall establishment strategy. Trend Awareness: Stay updated on the latest food trends and customer preferences. Essential Skills & Qualifications Leadership Skills: The ability to guide, direct, and motivate a culinary team. Culinary Expertise: A deep understanding of cooking techniques, ingredients, and culinary arts. Attention to Detail: A meticulous approach to food preparation, presentation, and kitchen cleanliness. Pressure Handling: The ability to perform effectively and efficiently in a fast-paced, high-pressure environment. Communication: Strong communication skills for collaborating with staff and management. Organizational Skills: Excellent organizational abilities for managing schedules, inventory, and kitchen workflow.
Job Summary: We are seeking a dynamic and experienced HR Generalist with a strong background in the hotel and restaurant industry. The ideal candidate will be responsible for managing HR operations, employee relations, recruitment, training, and compliance, ensuring a productive and positive workplace culture. Key Responsibilities: Manage end-to-end recruitment and onboarding processes Handle employee grievances, disciplinary actions, and conflict resolution Maintain and update HR policies in compliance with labor laws Ensure timely payroll processing and attendance management Organize and coordinate training & development programs Support talent retention and employee engagement initiatives Maintain HR records and documentation accurately Coordinate with department heads for manpower planning Conduct exit interviews and process full & final settlements Requirements: Bachelor's degree in Human Resources, Business Administration, or related field 3 to 15 years of HR experience in the hotel or restaurant industry is mandatory Strong knowledge of labor laws and HR best practices Excellent communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Proficiency in HR management systems
FUNCTION: Responsible for implementing and maintaining control systems for sales and costs. Supervises Receiving and Storage Department accounts. Assists Food and Beverage Manager with pricing, testing and menu planning To act as a professional activity including all activities involved in obtaining materials at minimum costs. To analyse the supply, demand, and prices and to assess the local events as they affect materials. To develop the purchasing policies, procedures, and plans. TECHNICAL RESPONSIBILITIES: • Provides correct expense figures as requested to be given to Heads of Department. • Ensures administrative and operation cost figures are correctly recorded and relevant expenses accounted. • Ensures the accurate recording of all sundry and consumable goods purchased. • Provides daily cost of all sundry and consumable goods issued to various hotel departments. • Monitors daily input of stock movement (purchasing, receiving, issuing, transfers) into computer system on a cost basis. • Analyzes food and beverage costs weekly. • Prepares timetable and stock sheets for regular stock takes and coordinates timely counting and valuation. • Approves invoices and statements for purchase prices as detailed from purchasing. • Researches costs for printing menus, sales kits, stationary, brochures, fax paper, etc. • Ensures sufficient supply of all stationery items required for efficient operation. - To co-operate with all organizations and persons engaged in activities designed to enhance the development and standing of purchasing. - To consider and set-up the Economic Ordering Quantity (EOQ). • Ensures work area is clean and well organized. • Maintains correct security procedures according to hotel policy. • Provides assistance to guests in all hotel emergency evacuation and medical procedures. • Reports any health or safety hazards to the General Manager. • Performs other duties that may be required by the General Manager. ADMINISTRATIVE RESPONSIBILITIES: • Reports to work station according to schedule with a high standard of personal appearance and hygiene with clean and pressed uniform and name badge as described in staff handbook. • Ensures all financial transactions are recorded with accepted accounting principles and established accounting policies and procedures. • Attends staff and training sessions as directed by the General Manager.
Ensuring excellent customer service by greeting guests, handling check-in/out, and addressing guest inquiries and complaints. Resolving guest issues and problems effectively, striving for guest satisfaction. Providing information about the hotel, amenities, and local attractions. Implementing customer recognition and service programs. Front Office Operations Management: Overseeing daily front desk operations, including room assignments, check-in/out procedures, and managing reservations. Maintaining the lobby area's cleanliness, safety, and order. Managing mail distribution and other related tasks. Ensuring compliance with front office policies and procedures. Handling cash and credit card payments. Team Management and Leadership: Supervising front office staff, including receptionists, concierge personnel, and other front desk agents. Training and developing front office staff, ensuring they provide excellent service. Motivating and leading the front office team to achieve goals and maintain high standards. Monitoring staff performance, attendance, and conduct. Managing and reviewing systems and processes to improve efficiency. Administrative and Clerical Tasks: Assisting with administrative tasks as assigned by the Front Office Manager. Preparing schedules, payroll, and other administrative tasks. Managing records and files, including guest information and correspondence. Using hotel management software (e.g., Opera) for reservations, check-ins, and other tasks. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Experience: Asst Front Office Manager: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person
Ensuring excellent customer service by greeting guests, handling check-in/out, and addressing guest inquiries and complaints. Resolving guest issues and problems effectively, striving for guest satisfaction. Providing information about the hotel, amenities, and local attractions. Implementing customer recognition and service programs. Front Office Operations Management: Overseeing daily front desk operations, including room assignments, check-in/out procedures, and managing reservations. Maintaining the lobby area's cleanliness, safety, and order. Managing mail distribution and other related tasks. Ensuring compliance with front office policies and procedures. Handling cash and credit card payments. Team Management and Leadership: Supervising front office staff, including receptionists, concierge personnel, and other front desk agents. Training and developing front office staff, ensuring they provide excellent service. Motivating and leading the front office team to achieve goals and maintain high standards. Monitoring staff performance, attendance, and conduct. Managing and reviewing systems and processes to improve efficiency. Administrative and Clerical Tasks: Assisting with administrative tasks as assigned by the Front Office Manager. Preparing schedules, payroll, and other administrative tasks. Managing records and files, including guest information and correspondence. Using hotel management software (e.g., Opera) for reservations, check-ins, and other tasks. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Experience: Asst Front Office Manager: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person