Front Office Manager

A Front Office Manager's core responsibility is overseeing the daily operations of the front desk and ensuring exceptional guest experiences. This includes managing staff, handling guest inquiries and complaints, coordinating with other departments, and maintaining a welcoming and efficient front office environment. They are also responsible for ensuring the front desk is tidy, adequately stocked, and that all necessary supplies are available. Key Duties and Responsibilities:

• Supervising and Training Staff:Front Office Managers oversee front desk staff, providing training, scheduling shifts, and monitoring performance to ensure excellent customer service.
• Guest Management:They handle guest check-ins, check-outs, and reservations, addressing inquiries, complaints, and requests promptly and professionally.
• Operational Efficiency:They ensure the front desk operates smoothly, maintaining a clean and organized environment, and managing stock and supplies.
• Communication and Coordination:They communicate effectively with guests and other departments (e.g., housekeeping, maintenance) to resolve issues and ensure seamless operations.
• Record Keeping and Reporting:They maintain accurate records of guest interactions, payments, and other relevant data, preparing reports as needed.
• Policy and Procedure Implementation:They ensure compliance with company policies and safety regulations, implementing and enforcing front office procedures.
• Budget Management:They may be involved in managing the front office budget, monitoring expenses, and potentially negotiating with vendors.
• Problem Solving:They handle guest complaints and resolve issues effectively, demonstrating strong problem-solving skills.
• Promoting Guest Satisfaction:They strive to create a positive guest experience, contributing to the overall satisfaction and brand reputation.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Chengalpattu, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Front desk: 10 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 7397777942