Front Office Manager

Key Responsibilities

• Guest Services:
• Ensuring a professional and welcoming environment at the front desk.
• Managing guest check-ins and check-outs efficiently.
• Handling guest inquiries, complaints, and requests promptly and professionally.
• Staff Management:
• Supervising, training, and motivating front desk staff.
• Arranging staff schedules and monitoring performance.
• Ensuring staff deliver exceptional customer service.
• Operations Management:
• Overseeing front desk operations to ensure smooth and efficient processes.
• Managing reservations and room assignments.
• Coordinating effectively with other departments like housekeeping and maintenance.
• Maintaining accurate guest records, billing, and reports.
• Managing front desk supplies and inventory.
• Policy and Strategy:
• Ensuring compliance with hotel policies, standards, and safety regulations.
• Implementing strategies to enhance guest satisfaction and the hotel's brand reputation.
• Contributing to budgeting and financial reporting for the front office.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person