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SRM Hotels
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Front Office Executive (Receptionist)

Front Office Executive (Receptionist)

SRM Hotels

1 years

2 - 3 Lacs

chengalpattu chennai tamil nadu

Posted:12 hours ago| Platform: SimplyHired logo

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Skills Required

english microsoft office in-person hotel experience

Work Mode

On-site

Job Type

Full Time

Job Description

Ensuring excellent customer service by greeting guests, handling check-in/out, and addressing guest inquiries and complaints.
Resolving guest issues and problems effectively, striving for guest satisfaction.
Providing information about the hotel, amenities, and local attractions.
Implementing customer recognition and service programs.

Front Office Operations Management:

Overseeing daily front desk operations, including room assignments, check-in/out procedures, and managing reservations.
Maintaining the lobby area's cleanliness, safety, and order.
Managing mail distribution and other related tasks.
Ensuring compliance with front office policies and procedures.
Handling cash and credit card payments.

Team Management and Leadership:

Supervising front office staff, including receptionists, concierge personnel, and other front desk agents.
Training and developing front office staff, ensuring they provide excellent service.
Motivating and leading the front office team to achieve goals and maintain high standards.
Monitoring staff performance, attendance, and conduct.
Managing and reviewing systems and processes to improve efficiency.

Administrative and Clerical Tasks:

Assisting with administrative tasks as assigned by the Front Office Manager.
Preparing schedules, payroll, and other administrative tasks.
Managing records and files, including guest information and correspondence.
Using hotel management software (e.g., Opera) for reservations, check-ins, and other tasks.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance
Provident Fund

Experience:

Asst Front Office Manager: 1 year (Preferred)

Language:

English (Preferred)
Hindi (Preferred)

Work Location: In person

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