Front Office Executive (Receptionist)

0 years

1 - 0 Lacs

Posted:14 hours ago| Platform: SimplyHired logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

1. Guest Handling & Service

  • Greet and welcome guests in a warm and professional manner.
  • Manage check-in, check-out, and room allocation efficiently.
  • Handle guest inquiries, requests, and complaints promptly and courteously.
  • Maintain a friendly and professional demeanor at all times.

2. Reservation & Communication

  • Manage room reservations via phone, email, and online portals.
  • Coordinate with housekeeping and other departments for room status updates.
  • Maintain accurate guest records and billing information.

3. Cashiering & Billing

  • Handle guest payments, billing, and maintain daily cash registers.
  • Prepare guest folios, invoices, and ensure proper documentation.
  • Reconcile transactions at the end of each shift.

4. Administration & Coordination

  • Maintain front office files, reports, and registers.
  • Coordinate with the sales and reservation teams for group bookings or VIP guests.
  • Ensure smooth communication between departments for guest satisfaction.

5. Standards & Grooming

  • Follow all hotel policies, procedures, and grooming standards.
  • Maintain cleanliness and order at the front desk area.
  • Uphold the brand image of Harriet Hotels & Resorts through professionalism and courtesy.

Job Type: Full-time

Pay: ₹10,626.01 - ₹22,328.14 per month

Work Location: In person

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