Front Office - Associate

We are looking for a highly motivated and customer-focused individual to join our team as a Front Office Associate in the hospitality industry. The ideal candidate should have 0-2 years of experience.

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by ensuring prompt and efficient response to guests' needs.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Coordinate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with colleagues to achieve sales targets and improve overall performance.

• Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong problem-solving skills to resolve guest complaints and concerns efficiently.
• Basic knowledge of hotel operations, including front desk procedures and protocols.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Team player with a positive attitude and willingness to learn and grow.