Front Office Associate

As a Front Office Associate at Kish Hospitality Consultant for a Luxury Resort in Neral, Maharashtra, your role will involve assisting the Front Office Supervisor in managing all front desk operations. You will be responsible for greeting and welcoming guests, handling check-ins and check-outs, responding to guest inquiries and complaints, and assisting in reservation management. Ensuring the lobby and reception area are clean and presentable at all times, providing administrative support, and collaborating with other departments to address guest needs are also part of your responsibilities. Key Responsibilities: - Assist the Front Office Supervisor in managing all front desk operations - Greet and welcome guests, providing information about the resort and surrounding area - Handle guest check-ins and check-outs efficiently and accurately - Respond to guest inquiries, complaints, and requests in a timely and professional manner - Assist in reservation management and updating guest information - Maintain cleanliness and presentation of the lobby and reception area - Provide administrative support, including answering phone calls and handling mail and packages - Collaborate with housekeeping and maintenance departments to address guest needs - Maintain a positive and friendly attitude towards guests, colleagues, and management Qualifications Required: - Bachelors Degree in Hospitality Management - 2-3 years of supervisory experience in a 5-star hotel - Strong understanding of food and beverage service, including wine and spirits knowledge In addition to these responsibilities, exceptional leadership and team management skills, excellent communication and interpersonal abilities, and the ability to work under pressure in a fast-paced environment are essential. Strong attention to detail and a commitment to delivering high-quality service are also important for this role. Please note that flexibility to work shifts, including evenings, weekends, and holidays, is required for this position.,