Front End Manager

Overview
We are seeking a dedicated and experienced Front End Manager to oversee the daily operations of our retail front end. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a comprehensive understanding of retail management practices. This role is crucial in ensuring a smooth and efficient checkout process while fostering a positive shopping experience for our customers.

Duties

• Supervise and manage front end staff, including cashiers and customer service representatives, ensuring high levels of performance and motivation.
• Oversee daily operations at the front end, including cash handling, inventory control, and merchandising.
• Implement training programs for new hires focusing on customer service excellence, sales techniques, and operational procedures.
• Manage scheduling and shift assignments to ensure adequate coverage during peak hours.
• Conduct interviews and participate in the recruitment process for new team members.
• Handle payroll processing and maintain accurate records of employee hours worked.
• Monitor inventory levels and assist with purchasing decisions to optimize stock availability.
• Utilize POS systems for transaction processing while ensuring accuracy in cash handling and bookkeeping practices.
• Collaborate with upper management on budgeting, pricing strategies, and promotional activities to drive sales growth.
• Address customer inquiries or complaints promptly to maintain high satisfaction levels.

Qualifications

• Proven experience in retail management or as an assistant manager with a focus on team management and customer service.
• Strong negotiation skills with the ability to resolve conflicts effectively.
• Familiarity with retail math concepts and inventory management practices.
• Proficiency in POS systems and cash handling procedures.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Strong communication skills; bilingual or multilingual abilities are a plus.
• Experience in training & development, merchandising, stocking, and marketing strategies is highly desirable.
• Ability to demonstrate leadership qualities while fostering a collaborative team environment.
• Time management skills that ensure efficient operation during busy periods. This position is an excellent opportunity for individuals looking to advance their careers in retail management while making a significant impact on our store's success.

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person