Front Desk Manager

As the Front Desk Manager, your role involves handling booking calls, guest check-ins and check-outs, and coordinating with all resort departments to ensure smooth operations and enhance guest experience. You will be responsible for maintaining accounts, providing reports to the resort manager, overseeing the tidiness of the front desk area, and ensuring the availability of necessary stationery and materials. Timely and accurate customer service, addressing complaints, fulfilling guest requests, monitoring stock levels, ordering office supplies, and managing mail distribution are also key responsibilities. Key Responsibilities: - Handle booking calls, guest check-ins and check-outs - Coordinate with all resort departments for smooth operations - Maintain accounts and provide reports to the resort manager - Oversee the tidiness of the front desk area - Ensure availability of necessary stationery and materials - Provide timely and accurate customer service - Address complaints and fulfill guest requests - Monitor stock levels and order office supplies - Manage mail distribution Qualifications Required: - Minimum 2 years" experience in a similar position - Strong background in customer service, office management, and basic bookkeeping procedures - Proficiency in operating office machines such as fax machines and printers - Practical knowledge of MS Office applications, particularly Excel and Word - Excellent oral and written communication skills in English - Strong interpersonal skills, organizational abilities, multitasking capabilities, and effective problem-solving skills This full-time position offers benefits such as a flexible schedule, Provident Fund, ESIC coverage, professional growth opportunities, and a healthy work environment. Additional benefits include provided food, health insurance, and fixed shift schedules with shift allowances. Please note that the job description provided is a general summary and may not encompass all duties and responsibilities required for the front desk manager position.,