Front Desk and Accessioning Executive

Job Summary

Key Responsibilities

• Greet and assist clients, patients, and visitors in a professional and courteous manner.
• Handle inquiries (in-person, phone, or email) regarding lab services, tests, and reports.
• Schedule appointments and manage the daily workflow of sample collection and dispatch.
• Coordinate with logistics for sample pickup and delivery as required.
• Maintain confidentiality and ensure compliance with data protection policies.
  

• Receive and verify incoming biological samples (blood, saliva, tissue, etc.) with corresponding requisition forms.
• Assign unique accession numbers and accurately log all samples into the Laboratory Information Management System (LIMS).
• Cross-check patient/test details for completeness, accuracy, and proper labeling.
• Sort and route samples to the appropriate laboratory sections (molecular, biochemistry, microbiology, etc.).
• Flag and resolve discrepancies, missing information, or damaged samples with the concerned team.
  

Documentation & Quality Compliance

• Maintain records of daily accession logs, courier manifests, and pending samples.
• Ensure compliance with NABL, ISO, or other laboratory accreditation standards.
• Assist in preparation of reports, inventory records, and quality audits when required.
• Follow all biosafety and sample handling protocols strictly.
• Coordination & Communication Liaise between lab staff, phlebotomists, and clients to ensure timely testing and report delivery.
• Communicate with clients regarding test status, sample requirements, or missing documentation.
• Support administrative tasks such as billing, report printing, and courier management.
  

Qualifications & Skills

• Education: Bachelor’s degree in Life Sciences, or Medical Lab Technician (MLT), or equivalent.
• Experience: 0–3 years in a diagnostic/research laboratory or healthcare setup (freshers with strong communication skills can apply).
  

Technical Skills

• Familiarity with LIMS or other lab data entry systems.
• Basic understanding of laboratory processes and biospecimen handling.
  

Work Environment

• Laboratory accesioning and sample reception area.
• May require working with biological samples following safety and hygiene protocols.
• Standard working hours; occasional weekend or shift duties may apply depending on lab operations.