French-Speaking Customer Support Specialist

3 - 6 years

1 - 5 Lacs

mumbai

Posted:6 hours ago| Platform: Naukri logo

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Skills Required

customer complaints crm software sales customer support crm cold calling customer relationship customer service team handling customer care pivot table business development vlookup market research inside sales lead generation customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Handle customer inquiries and resolve issues professionally and courteously.
  • Provide timely and effective solutions to customer complaints and concerns.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain a thorough understanding of our products and services.
  • Identify and escalate potential issues to senior management when necessary.
  • Maintain accurate records of customer interactions and transactions.
Job Requirements
  • Minimum 2 years of experience in customer support or a related field.
  • Excellent communication and interpersonal skills are required.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills are essential.
  • Experience with CRM software and other customer support tools is preferred.
  • Ability to adapt to changing situations and priorities.

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Gratitude India Manpower Consultants Pvt. Ltd.

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