Freelance Customer Support Executive (Client Hire)

Flexing It is a freelance consulting marketplace that connects freelancers and independent consultants with organisations seeking independent talent
Flexing It has partnered with Our client, a leading global specialist in energy management and automation, is seeking an Independent Customer Service Executive to support the implementation of a new HR process This initiative will be rolled out in phases, during which HRBPs will access a tool and assign specific codes to all employees within their scope The freelancer will play a key role in supporting the HRBPs by responding to process-related queries (Note: Technical queries will be directed to a separate support team) Project Phases: Wave 1: 1st September 21st November 2025 Wave 2: 23rd March 17th April 2026 Key Responsibilities: Respond to HRBP queries through: A dedicated email address set up by the organization A dedicated Microsoft Teams group Quick calls when additional clarification is needed beyond email Support the core HR team in analyzing recurring questions to prepare Q&A sessions (These sessions will be led by the core HR team) Working Schedule: The freelancer is expected to commit to the following timelines: Regular Support Hours: 4 hours per working day during: 1st September to 21st November 2025 23rd March to 17th April 2026 Additional Full-Day Support Required: 3 days at the end of July 2025 3 days at the end of August 2025 Full working days during: 24th 28th November 2025 20th 24th April 2026 Skills Required Excellent English communication skills (spoken and written) Strong organizational abilities Teamwork and collaboration Proficiency in Microsoft Office (Pack Office Suite) Strong customer orientation Prior experience in a Customer Center Background in HR Excellent analytical and problem-solving skills Experience in skills/talent development projects is a plus