Freelance Customer Support Executive (Client Hire)

Flexing It is a freelance consulting marketplace that connects freelancers and independent consultants with organisations seeking independent talent.

Flexing It has partnered with Our client, a leading global specialist in energy management and automation, is seeking an Independent Customer Service Executive to support the implementation of a new HR process. This initiative will be rolled out in phases, during which HRBPs will access a tool and assign specific codes to all employees within their scope. The freelancer will play a key role in supporting the HRBPs by responding to process-related queries. (Note: Technical queries will be directed to a separate support team.)

Project Phases:

Wave 1:

Wave 2:

Key Responsibilities:

Respond to HRBP queries through:

A dedicated email address set up by the organization

A dedicated Microsoft Teams group

Quick calls when additional clarification is needed beyond email

Support the core HR team in analyzing recurring questions to prepare Q&A sessions.

(These sessions will be led by the core HR team.)

Working Schedule:

The freelancer is expected to commit to the following timelines:

Regular Support Hours:

4 hours per working day during:

1st September to 21st November 2025

23rd March to 17th April 2026

Additional Full-Day Support Required:

3 days at the end of July 2025

3 days at the end of August 2025

Full working days during:

24th – 28th November 2025

20th – 24th April 2026

Skills Required

Excellent English communication skills (spoken and written)

Strong organizational abilities

Teamwork and collaboration

Proficiency in Microsoft Office (Pack Office Suite)

Strong customer orientation

Prior experience in a Customer Center

Background in HR

Excellent analytical and problem-solving skills

Experience in skills/talent development projects is a plus