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CATHAY PACIFIC
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Customer Care Advisor III (FTC)

Customer Care Advisor III (FTC)

CATHAY PACIFIC

0 - 4 years

2 - 6 Lacs

mumbai

Posted:4 hours ago| Platform:

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Skills Required

usage sales aviation hp data protector networking customer satisfaction service excellence customer retention customer service recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, Cargo business like Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.

Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world s leading international aviation centres.

Join us and discover just how far you can go!

Role Introduction

The Customer Care Advisor should maintain a high customer service standard when servicing and selling to customers. Build strong relationship with customers and ensure the generation of maximum revenue through direct channels. Interpret customer needs, promote Cathay services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.

Key Responsibilities

Agents to provide customer service through Digital (livechat, whatsapp, FB messenger, etc.) and Telephone channels globally to all Cathay customers.
Recommend travel products, fares and services and provide new booking support to customers.
Assist customers to buy and self-serve seamlessly through our websites, cathaypacific.com and mobile application
Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics.
Capture every sales opportunity to improve revenue generations.

Requirements

Good command of written and spoken English and core market language (if applicable)
Customer service oriented attitude
Great communication, listening and problem solving skills
Ability to work as part of a team and independently
Ability to work organized and focused
Ability to work under pressure
Willing to work on shifts
Candidates holding a valid TOEIC score of 325 for both reading and listening, or a valid IELTS (Academic) result with an overall Band Score of 6.0 or above, will be an added advantage

Benefits

https: / / careers.cathaypacific.com / who-we-are / why-work-here

Cathay is proud to offer eligible employees competitive compensation benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.

Travel Privileges on Cathay Pacific Airways Global Network
Extensive well-being programs including health and employee assistance program benefits to help you stay well.
Paid Leave
If this position requires a uniform, a uniform allowance will be provided.

Personal Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified. Candidates not notified within eight weeks may consider their application unsuccessful.

All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.

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Customer Care Advisor III (FTC)