Job
Description
Flexing It is a freelance consulting marketplace that connects freelancers and independent consultants with organisations seeking independent talent, Flexing It has partnered with Our client, a leading global private equity investor committed to partnering with management teams, entrepreneurs, and founders to drive business transformation, is looking to engage an Interim Service Operations Lead for one of its portfolio companies?(a consumer goods business) Roles & Responsibilities - Ensure high customer satisfaction and positive NPS through end-to-end experience management and timely issue resolution, Improve service delivery timelines and operational efficiency through strategic initiatives, Drive AMC revenue growth and achieve financial targets, Lead a large team of 450 employees, 8000 technicians, and 650 business partners, Collaborate cross-functionally to ensure seamless service and customer support, Monitor KPIs and ensure compliance with policies, regulations, and quality standards, Skills Required Customer-Centric Mindset Deep commitment to understanding customer needs and delivering superior service experiences that drive satisfaction and loyalty, Operational Excellence Strong ability to streamline service processes, reduce delivery timelines, and improve overall efficiency and quality, People Leadership Proven experience in leading large, distributed teams with a focus on motivation, accountability, and performance management, Data-Driven Decision Making Proficient in leveraging KPIs, analytics, and performance metrics to identify gaps and drive continuous improvement, Strategic Execution Ability to align long-term goals with day-to-day operations, ensuring structured planning and timely results, Collaborative Influence Skilled in engaging stakeholders, building partnerships, and gaining alignment through communication and trust rather than authority, Change Management & Transformation Demonstrated success in leading change initiatives, especially in complex or evolving operational environments,
