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Fiber & Network Delivery Manager

Fiber & Network Delivery Manager

Wipro

10 - 15 years

9 - 14 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

forecasting customer satisfaction order management team management people management customer service leadership skills leadership operating systems sla telecom analytical skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Fiber & Network Delivery Manager LocationPune ShiftUK shift timings (01:30 PM onwards) EducationGraduate/Post Graduate
Experience10+ years
Role:
Need knowledge and experience of Telecom process along with Fibre and Network Delivery know how
Good Interpersonal & people management skills with good problem solving approach.Need to handle a span size of 150 - 250 HCExcellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skillsExcellent verbal & written communication & presentation skillsNeed to have sound customer service skills and soft skills with prime focus being on customer satisfaction Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online toolsAbility to exercise managerial judgment and perform as a mentorAbility to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skillsLeadership skills / Team Management SkillsKnowledge of Client and end user requirement (Before starting floor management).Basic understanding and ability to trouble shoot issues and implement change as neededBasic knowledge of forecasting and scheduling techniques, operation policies and procedures and MISAbility to drive results against SLA performance indicators
Mandatory Skills:

Order Management(Comms) .
Experience8-10 Years .

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Fiber & Network Delivery Manager