Founder's Office - Customer Success & Outbound Specialist

tldr; We're looking for people who're hungry to learn and shoulder responsibility. Some experience with running email + linkedin outbound campaigns is a MUST.

At Dexy, we’re transforming outbound lead generation with AI-driven solutions that help businesses connect with their ideal customers. As a Customer Success & Outbound Specialist in the Founder’s Office, you’ll work directly with the founding team to craft and execute high-performing email and LinkedIn campaigns while ensuring customers unlock the full potential of our platform.

This is a high-ownership role for individuals hungry to grow, make an impact, and learn alongside a high-energy team in a fast-scaling startup.

What You’ll Do

In this hybrid role, you’ll blend your expertise in email and LinkedIn outreach with customer success and strategic growth initiatives:

Customer Success

• Onboarding & Campaign Setup:

  Collaborate with customers to define their Ideal Customer Profiles (ICPs) and launch successful email and LinkedIn campaigns.

• Performance Analysis:

  Track campaign KPIs (reply rates, open rates, connection requests, and conversions), providing actionable insights to improve results.

• Strategic Support:

  Advise customers on refining outreach messaging, cadence, and personalization strategies for email and LinkedIn campaigns.

• Relationship Management:

  Build long-lasting relationships with customers by acting as a trusted advisor and ensuring their success with Dexy.

Email & LinkedIn Campaign Execution

• Outbound Campaigns:

  Craft, optimize, and execute email and LinkedIn outreach campaigns for Dexy’s clients and internal growth experiments.

• Personalization & Segmentation:

  Leverage AI and data-driven insights to create hyper-personalized, segmented outreach that drives engagement.

• Continuous Optimization:

  Regularly test subject lines, messaging, and outreach cadences, sharing learnings with the team and customers.

• Platform Expertise:

  Become a power user of Dexy’s AI platform, demonstrating its value in creating and scaling outbound campaigns.

Founder’s Office Strategic Projects

• High-Impact Initiatives:

  Work closely with the founders on key growth projects, including entering new markets, crafting playbooks, and scaling customer accounts.

• Customer Feedback Loop:

  Provide feedback to the product team to enhance features, particularly for email and LinkedIn campaign optimization.

• Growth Experiments:

  Test and validate innovative outreach strategies to stay ahead in outbound lead generation.

What You Bring to the Table

• Email & LinkedIn Campaign Expertise:

  Hands-on experience designing and managing high-performing email and LinkedIn campaigns, ideally as an SDR.

• Customer Success Knowledge:

  1-2 years in customer-facing roles (Customer Success, Account Management, or Sales) with a focus on outbound outreach.

• Communication Skills:

  Exceptional written and verbal communication skills, with a knack for crafting compelling messages for different audiences.

• Analytical Mindset:

  Ability to analyze campaign data, identify trends, and suggest optimizations for better performance.

• Self-Starter:

  A proactive individual who takes ownership of challenges and delivers results in dynamic, fast-paced environments.

• Growth Mindset:

  Eager to learn, adapt, and grow alongside a team of high performers.

Why Dexy?

• Founder-Led Mentorship:

  Work closely with the founding team, gaining invaluable insights and exposure to startup leadership.

• Skill Development:

  Hone your expertise in email and LinkedIn outreach, customer success, and SaaS growth strategies.

• Relocation Benefits:

  We provide housing and relocation assistance to make your move seamless.

• Impactful Role:

  Be at the forefront of scaling AI-driven outbound lead generation, directly influencing Dexy’s growth trajectory.

Perks & Benefits

• Competitive salary with performance-linked bonuses.
• First-hand mentorship from founders and industry veterans.
• Opportunities for accelerated career growth in a core team role.
• A fun, high-energy startup culture filled with driven individuals.

Who Should Apply?

This role is for ambitious individuals who:

• Have experience running email and LinkedIn campaigns and are familiar with tools like Outreach, Salesloft, Instantly, or LinkedIn Sales Navigator.
• Thrive in customer-facing roles and want to elevate their skills in outbound strategy and customer success.
• Are excited about working closely with founders in a high-responsibility role.
• Are hungry to learn, grow, and make a tangible impact in a fast-paced AI SaaS startup.

Ready to Build the Future of Outbound Lead Gen?

ONLY

Apply now and become a part of Dexy’s mission to revolutionize outbound lead generation!

About Dexy

Dexy is an AI-powered outbound lead generation platform helping businesses supercharge their sales pipelines. We’re on a mission to revolutionize how companies find and engage their next customers. Join us in shaping the future of sales intelligence!

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