Food And Beverage Manager

Role & responsibilities

Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.

* Supports on-site/off-site public relations opportunities to promote the restaurant.

Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.

* Serves as the primary point of contact for restaurant events.

* Participates in local networking activities, which are often off-property, in support of the restaurant.

Supervises and manages employees.

* Understands employee positions well enough to perform duties in employees' absence.

* Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

* Conducts daily "taste panels" to educate, drive sales and create sales goals.

* Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.

Monitors adherence to liquor control policies and procedures.

* Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.

* Monitors alcohol beverage service for compliance with local laws.

* Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.

* Addresses guest problems and complaints.

* Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

* Verifies corrective action is taken to continuously improve service results.

* Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).